Short-stay Airbnb & Booking.com host (customer service & operations)
Budget: $2 – $8 AUD
This is a position between Monday to Friday 9-5pm Melbourne, Australia time, (40 hours a week).
This position will be responsible for:
- customer service with the guests (call/message/email) during business hours
- manage cleaners and other contractors (locksmith, maintenance etc) and access with guests
- admin work such as putting together insurance claims, categorising transactions, sending contracts, etc.
- understand all properties, house rules, house manuals, check-in process.
- continuous improvement to documentation and processes
Native English is required. Previous experience with Airbnb hosting is required.
This position will be responsible for:
- customer service with the guests (call/message/email) during business hours
- manage cleaners and other contractors (locksmith, maintenance etc) and access with guests
- admin work such as putting together insurance claims, categorising transactions, sending contracts, etc.
- understand all properties, house rules, house manuals, check-in process.
- continuous improvement to documentation and processes
Native English is required. Previous experience with Airbnb hosting is required.