Airbnb Virtual Assistant
Budget: $8 – $15 AUD
Airbnb Virtual Assistant
Position Type: Part-Time (Remote)
Location: Virtual (Work from Home)
Reporting to: Property Manager / Director
About the Role:
We are seeking a highly organised and proactive Airbnb Virtual Assistant to support the day-to-day operations of our short-term rental properties. You’ll work closely with our property management team to ensure a seamless guest experience, smooth turnover processes, and effective communication with cleaners, guests, and platforms.
This role is ideal for someone with strong attention to detail, great communication skills, and experience with platforms like Airbnb, Booking.com, and automated property management tools.
Key Responsibilities:
- Guest Communication & Booking Management
- Respond to guest inquiries promptly via Airbnb and other booking platforms
- Manage check-in/check-out instructions and provide ongoing guest support
- Coordinate guest issues, special requests, and review follow-ups
- Screen bookings for red flags (party risks, fraud, etc.)
- Calendar & Pricing Coordination
- Sync and manage booking calendars across Airbnb, Booking.com, etc.
- Monitor gaps between bookings and optimise occupancy
- Cleaning & Maintenance Coordination
- Confirm completion of cleans and report any damages or issues
- Coordinate with maintenance personnel for urgent issues
- Listing Management
- Create and update property listings across platforms
- Optimise titles, descriptions, amenities, and photos
- Ensure all listings meet platform requirements and remain competitive
- Reporting & Admin
- Track and report occupancy, revenue, and review trends
- Flag overdue payments or resolution centre claims
- Assist with monthly income/expense reconciliation if required
Key Skills & Requirements:
- Prior experience as a VA or admin in Airbnb/short-term rentals (highly preferred)
- Strong written English communication
- Proficiency in Google Workspace (Docs, Sheets, Gmail)
- Familiarity with Airbnb, Booking.com, and property management tools
- Ability to work independently and solve problems efficiently
- Organised, responsive, and detail-oriented
- Customer service or hospitality background
- Knowledge of cleaning SOPs and short-term rental compliance
Working Hours:
Flexible, but availability to respond to guest messages during evenings/weekends in AEST is preferred
Approx. 5-10 hours per week, depending on portfolio size
Benefits:
- Work-from-home flexibility
- Long-term opportunity with room to grow
- Training and SOPs provided
- Performance-based incentives available
Position Type: Part-Time (Remote)
Location: Virtual (Work from Home)
Reporting to: Property Manager / Director
About the Role:
We are seeking a highly organised and proactive Airbnb Virtual Assistant to support the day-to-day operations of our short-term rental properties. You’ll work closely with our property management team to ensure a seamless guest experience, smooth turnover processes, and effective communication with cleaners, guests, and platforms.
This role is ideal for someone with strong attention to detail, great communication skills, and experience with platforms like Airbnb, Booking.com, and automated property management tools.
Key Responsibilities:
- Guest Communication & Booking Management
- Respond to guest inquiries promptly via Airbnb and other booking platforms
- Manage check-in/check-out instructions and provide ongoing guest support
- Coordinate guest issues, special requests, and review follow-ups
- Screen bookings for red flags (party risks, fraud, etc.)
- Calendar & Pricing Coordination
- Sync and manage booking calendars across Airbnb, Booking.com, etc.
- Monitor gaps between bookings and optimise occupancy
- Cleaning & Maintenance Coordination
- Confirm completion of cleans and report any damages or issues
- Coordinate with maintenance personnel for urgent issues
- Listing Management
- Create and update property listings across platforms
- Optimise titles, descriptions, amenities, and photos
- Ensure all listings meet platform requirements and remain competitive
- Reporting & Admin
- Track and report occupancy, revenue, and review trends
- Flag overdue payments or resolution centre claims
- Assist with monthly income/expense reconciliation if required
Key Skills & Requirements:
- Prior experience as a VA or admin in Airbnb/short-term rentals (highly preferred)
- Strong written English communication
- Proficiency in Google Workspace (Docs, Sheets, Gmail)
- Familiarity with Airbnb, Booking.com, and property management tools
- Ability to work independently and solve problems efficiently
- Organised, responsive, and detail-oriented
- Customer service or hospitality background
- Knowledge of cleaning SOPs and short-term rental compliance
Working Hours:
Flexible, but availability to respond to guest messages during evenings/weekends in AEST is preferred
Approx. 5-10 hours per week, depending on portfolio size
Benefits:
- Work-from-home flexibility
- Long-term opportunity with room to grow
- Training and SOPs provided
- Performance-based incentives available