Airbnb Online Assistant -- 2
Budget: $250 – $750 USD
Daily guest inquiries arrive through Airbnb’s inbox and, less frequently, via email, and I need every message answered quickly, clearly, and with a friendly tone that reflects the warmth of my properties. Your sole focus will be guest communication—specifically, responding to inquiries before and during each stay. I currently handle booking management and listing optimisation myself, so you can concentrate on crafting prompt, accurate replies that build trust and encourage bookings.
Key expectations
• Monitor Airbnb messaging and the linked email account during your agreed-upon hours.
• Reply to new questions within one hour (or faster when you can) using the property’s established voice and templated information.
• Escalate uncommon or complex requests to me with a concise summary so I can decide next steps.
Deliverables I will review weekly
1. 100 % response rate on Airbnb dashboard for the hours you cover.
2. All email inquiries answered or forwarded with context.
3. A short log noting any guest issues, special requests, or items needing my follow-up.
Tools you’ll use
Airbnb web/host app, Gmail (or your preferred email client), Google Sheets for the simple log.
Success looks like guests feeling heard, response times staying in the green on Airbnb, and my inbox staying calm. If this first phase goes smoothly, there is potential to discuss broader responsibilities later, but for now, let’s master guest communication together.
Key expectations
• Monitor Airbnb messaging and the linked email account during your agreed-upon hours.
• Reply to new questions within one hour (or faster when you can) using the property’s established voice and templated information.
• Escalate uncommon or complex requests to me with a concise summary so I can decide next steps.
Deliverables I will review weekly
1. 100 % response rate on Airbnb dashboard for the hours you cover.
2. All email inquiries answered or forwarded with context.
3. A short log noting any guest issues, special requests, or items needing my follow-up.
Tools you’ll use
Airbnb web/host app, Gmail (or your preferred email client), Google Sheets for the simple log.
Success looks like guests feeling heard, response times staying in the green on Airbnb, and my inbox staying calm. If this first phase goes smoothly, there is potential to discuss broader responsibilities later, but for now, let’s master guest communication together.