AI Process Architect, Six Sigma Expert
Budget: ₹500,000 – ₹1,000,000 INR
About the Engagement
We are building an internal Department of Digital & Operational Excellence (DOE) to drive organisation-wide process transformation.
Our mandate is clear:
* Redesign critical business processes end-to-end
* Ensure every redesigned process is **natively AI-enabled**
* Deliver **minimum 10% cost reduction**
* Build internal capability, not dependency
We are looking for a **Senior Process Architect** who can lead AI-first process redesign initiatives with rigour, speed, and measurable impact.
This is not a documentation role.
This is an architecture + transformation leadership role.
Scope of Work
The Senior Process Architect will:
Lead End-to-End Process Redesign
* Map current-state processes (SIPOC, value stream, swimlanes)
* Identify bottlenecks, cost drivers, rework loops
* Define measurable baselines (cost per transaction, FTE load, SLA, error rate)
* Redesign processes with AI-first thinking
Architect AI-Native Processes
For every process, apply:
* AI-first work allocation (AI before human)
* Automation identification (RPA, workflow tools)
* AI-based ticket triage / customer interaction flows
* AI-assisted process mapping and documentation
* AI-driven compliance monitoring and deviation alerts
Must be comfortable working with tools like:
* GPT-based tools
* Copilot / Claude
* Workflow automation platforms
* CRM / Ticketing systems
* Low-code platforms
Deliver Measurable Cost Reduction
* Quantify automation % potential
* Estimate FTE redeployment potential
* Design cost-reduction roadmap
* Build ROI models
* Implement pilot and measure impact
Target outcome:
Minimum 10% cost reduction per redesigned process.
Install Process Governance & Rigour
* Strong Six Sigma application (DMAIC)
* 5-Why with internal accountability
* Fishbone analysis
* Control charts
* KPI dashboards
* Control plans post-implementation
Must correct weak root-cause analysis culture where required.
Build Internal Capability
* Mentor internal DOE team members
* Create reusable templates and playbooks
* Conduct live project coaching
* Ensure capability transfer
This role must leave behind a stronger team — not dependency.
Required Experience
* 10+ years in Process Excellence / Operational Transformation
* Certified Six Sigma Black Belt (mandatory)
* Proven track record of cost-reduction projects (quantified)
* Experience redesigning customer-facing processes
* Experience embedding automation / AI into workflows
* Experience working with cross-functional business teams
Preferred:
* Experience in telecom / service operations / CX operations
* Experience with WhatsApp support workflows / ticketing systems
* Experience building AI-enabled workflows
Skills Required
* Process architecture thinking (not just mapping)
* Strong quantitative capability
* AI fluency (must understand practical application)
* Stakeholder management
* Executive presentation capability
* Ability to work in 8–10 week sprint cycles
Engagement Model
Duration: 3–6 months (initial contract)
Location: Gurgaon
Expected involvement: 30–40 hours per week
Deliverables:
* 3–4 end-to-end redesigned processes
* AI-first design framework
* Cost reduction model
* Governance templates
* Capability transfer documentation
---
Success Metrics
* 3 redesigned processes implemented
* 5–10% cost reduction demonstrated
* AI penetration % documented
* Internal team trained and capable of independent execution
What We Are NOT Looking For
* PowerPoint-only consultants
* Theoretical Six Sigma trainers
* Documentation specialists without transformation experience
* People unfamiliar with AI tools
Why This Is Interesting
This role directly shapes the transformation of a growth-stage organisation targeting scale.
You will architect processes that:
* Serve thousands of customers
* Define AI-first operating model
* Influence enterprise-wide cost structure
We are building an internal Department of Digital & Operational Excellence (DOE) to drive organisation-wide process transformation.
Our mandate is clear:
* Redesign critical business processes end-to-end
* Ensure every redesigned process is **natively AI-enabled**
* Deliver **minimum 10% cost reduction**
* Build internal capability, not dependency
We are looking for a **Senior Process Architect** who can lead AI-first process redesign initiatives with rigour, speed, and measurable impact.
This is not a documentation role.
This is an architecture + transformation leadership role.
Scope of Work
The Senior Process Architect will:
Lead End-to-End Process Redesign
* Map current-state processes (SIPOC, value stream, swimlanes)
* Identify bottlenecks, cost drivers, rework loops
* Define measurable baselines (cost per transaction, FTE load, SLA, error rate)
* Redesign processes with AI-first thinking
Architect AI-Native Processes
For every process, apply:
* AI-first work allocation (AI before human)
* Automation identification (RPA, workflow tools)
* AI-based ticket triage / customer interaction flows
* AI-assisted process mapping and documentation
* AI-driven compliance monitoring and deviation alerts
Must be comfortable working with tools like:
* GPT-based tools
* Copilot / Claude
* Workflow automation platforms
* CRM / Ticketing systems
* Low-code platforms
Deliver Measurable Cost Reduction
* Quantify automation % potential
* Estimate FTE redeployment potential
* Design cost-reduction roadmap
* Build ROI models
* Implement pilot and measure impact
Target outcome:
Minimum 10% cost reduction per redesigned process.
Install Process Governance & Rigour
* Strong Six Sigma application (DMAIC)
* 5-Why with internal accountability
* Fishbone analysis
* Control charts
* KPI dashboards
* Control plans post-implementation
Must correct weak root-cause analysis culture where required.
Build Internal Capability
* Mentor internal DOE team members
* Create reusable templates and playbooks
* Conduct live project coaching
* Ensure capability transfer
This role must leave behind a stronger team — not dependency.
Required Experience
* 10+ years in Process Excellence / Operational Transformation
* Certified Six Sigma Black Belt (mandatory)
* Proven track record of cost-reduction projects (quantified)
* Experience redesigning customer-facing processes
* Experience embedding automation / AI into workflows
* Experience working with cross-functional business teams
Preferred:
* Experience in telecom / service operations / CX operations
* Experience with WhatsApp support workflows / ticketing systems
* Experience building AI-enabled workflows
Skills Required
* Process architecture thinking (not just mapping)
* Strong quantitative capability
* AI fluency (must understand practical application)
* Stakeholder management
* Executive presentation capability
* Ability to work in 8–10 week sprint cycles
Engagement Model
Duration: 3–6 months (initial contract)
Location: Gurgaon
Expected involvement: 30–40 hours per week
Deliverables:
* 3–4 end-to-end redesigned processes
* AI-first design framework
* Cost reduction model
* Governance templates
* Capability transfer documentation
---
Success Metrics
* 3 redesigned processes implemented
* 5–10% cost reduction demonstrated
* AI penetration % documented
* Internal team trained and capable of independent execution
What We Are NOT Looking For
* PowerPoint-only consultants
* Theoretical Six Sigma trainers
* Documentation specialists without transformation experience
* People unfamiliar with AI tools
Why This Is Interesting
This role directly shapes the transformation of a growth-stage organisation targeting scale.
You will architect processes that:
* Serve thousands of customers
* Define AI-first operating model
* Influence enterprise-wide cost structure