Customer Service & AI Specialist for Dropshipping Business

I'm seeking a hybrid Customer Service Representative and AI Maintenance Expert to support our rapidly growing dropshipping fashion business across 12 Shopify stores in Germany, Spain, and Poland.

- Support customers via HelpScout and ensure high satisfaction (English)
- Maintain and improve our in-house AI customer support tool (based on OpenAI, Make.com, and Pipedream)
- Debug or tweak AI workflows to improve accuracy, fallback logic, and escalate to human support when needed
- Collaborate with our current 6-person Filipino team and report to management when issues arise
- Track and hit CS KPIs—bonus structure included for top performers
- Help with Shopify, CJ Dropshipping, and operational troubleshooting
- Have freedom to grow into technical ownership, ops, or automation roles as we scale

What We’re Looking For
Must-have:

- Experience with automation platforms (Make.com, Pipedream, Zapier, or similar)
- Comfortable working with OpenAI API, prompt logic, and troubleshooting AI support workflows
- Shopify or e-commerce experience (basic order and customer flows)
- High responsibility, solid English, and self-management in remote work
- Willingness to do CS work and respond to customers empathetically and efficiently

Nice-to-have:
- Experience with HelpScout, CJ Dropshipping, or similar ticketing/fulfillment tools
- Basic ability in reading or writing JavaScript or Python
- Knowledge of German, Spanish, or Polish (not required)
- Past work in dropshipping or fast-moving digital businesses

What We Offer
- Full-time remote work (flexible hours, just keep communication clear)
- Friendly & social team (biweekly team calls with games )
- Bonus structure for great CS performance
- Real career growth—we love when people step up and take initiative
- Be a core part of building the next version of our AI-based support system

How to Apply
Send us:
1. A short description of your experience with customer service and automation tools (especially OpenAI, Make, Pipedream)
1.2 Optional: One problem you’ve solved with AI workflows, or something you're proud of
2. Why this job excites you
3. To make sure you read everything, please tell me your favorite dish & drink at the top of your application. Otherwise you will not be considered.