AI Developer for Self-Learning Support System
Budget: €18 – €36 EUR
About Us:
We are an e-commerce business using Shopify and Gorgias to manage our online store and customer service operations. We handle a significant volume of customer inquiries and want to improve efficiency and customer experience through AI-driven automation.
Project Overview:
We’re seeking a highly skilled AI/ML developer or team to build a self-learning, automated customer support system that integrates seamlessly with both Gorgias and Shopify.
The goal is to develop an AI system capable of:
Learning from our existing support data — over 5,000+ historical customer service cases stored in Gorgias.
Understanding and replicating human agent behavior, including recognizing customer intent, suggesting appropriate responses, and performing support tasks.
Making automated decisions based on data pulled from Shopify, such as order details, shipping status, customer history, etc.
Integrating directly with Gorgias and Shopify via APIs to both read and write data (e.g. creating tickets, sending messages, updating orders).
Continuously improving by learning from new cases and feedback from human agents.
Operating securely and reliably, respecting privacy and data protection regulations.
Key Responsibilities:
Analyze and preprocess historical Gorgias tickets, conversations, tags, and resolutions for model training.
Design and train NLP/ML models tailored for customer support tasks.
Build a system that can classify requests, predict optimal responses, and handle automated actions.
Develop integrations with Gorgias and Shopify APIs to enable end-to-end automation.
Implement mechanisms for human review of low-confidence cases.
Provide thorough documentation and support knowledge transfer to our team.
Ensure robust security and compliance with privacy standards.
Skills & Qualifications:
Strong background in AI/ML/NLP development, ideally for customer support or conversational AI projects.
Experience working with Gorgias API and Shopify API integrations.
Proficiency in Python, TensorFlow, PyTorch, or similar machine learning frameworks.
Ability to process and analyze large text datasets.
Experience building production-ready AI systems with user-friendly interfaces.
Excellent communication skills for collaboration and reporting.
Strong focus on security, privacy, and scalable architecture.
Deliverables:
A working prototype of the self-learning AI system integrated with Gorgias and Shopify.
Documentation covering system architecture, data pipelines, and training methodology.
Deployment support and post-launch refinements as needed.
Project Timeline & Budget:
Open to proposals for timeline and budget estimates. Please include:
Your suggested approach and tools
Estimated hours and timeframe
Relevant case studies or portfolio examples
If you have experience building intelligent support systems and integrating with e-commerce platforms, we’d love to hear from you!
We are an e-commerce business using Shopify and Gorgias to manage our online store and customer service operations. We handle a significant volume of customer inquiries and want to improve efficiency and customer experience through AI-driven automation.
Project Overview:
We’re seeking a highly skilled AI/ML developer or team to build a self-learning, automated customer support system that integrates seamlessly with both Gorgias and Shopify.
The goal is to develop an AI system capable of:
Learning from our existing support data — over 5,000+ historical customer service cases stored in Gorgias.
Understanding and replicating human agent behavior, including recognizing customer intent, suggesting appropriate responses, and performing support tasks.
Making automated decisions based on data pulled from Shopify, such as order details, shipping status, customer history, etc.
Integrating directly with Gorgias and Shopify via APIs to both read and write data (e.g. creating tickets, sending messages, updating orders).
Continuously improving by learning from new cases and feedback from human agents.
Operating securely and reliably, respecting privacy and data protection regulations.
Key Responsibilities:
Analyze and preprocess historical Gorgias tickets, conversations, tags, and resolutions for model training.
Design and train NLP/ML models tailored for customer support tasks.
Build a system that can classify requests, predict optimal responses, and handle automated actions.
Develop integrations with Gorgias and Shopify APIs to enable end-to-end automation.
Implement mechanisms for human review of low-confidence cases.
Provide thorough documentation and support knowledge transfer to our team.
Ensure robust security and compliance with privacy standards.
Skills & Qualifications:
Strong background in AI/ML/NLP development, ideally for customer support or conversational AI projects.
Experience working with Gorgias API and Shopify API integrations.
Proficiency in Python, TensorFlow, PyTorch, or similar machine learning frameworks.
Ability to process and analyze large text datasets.
Experience building production-ready AI systems with user-friendly interfaces.
Excellent communication skills for collaboration and reporting.
Strong focus on security, privacy, and scalable architecture.
Deliverables:
A working prototype of the self-learning AI system integrated with Gorgias and Shopify.
Documentation covering system architecture, data pipelines, and training methodology.
Deployment support and post-launch refinements as needed.
Project Timeline & Budget:
Open to proposals for timeline and budget estimates. Please include:
Your suggested approach and tools
Estimated hours and timeframe
Relevant case studies or portfolio examples
If you have experience building intelligent support systems and integrating with e-commerce platforms, we’d love to hear from you!
Related categories:
PHP
Python
Website Design
HTML
Shopify
API Integration
Natural Language Processing
AI Development