Bland.ai Voice Pathway Enhancement

My Bland.ai pathway already performs smoothly in text, but the moment we switch to voice a few critical problems appear. The system starts throwing spelling errors, misunderstands certain words, and the overall exchange stops sounding human-like. I need these pain points fixed so the voice experience feels just as polished as the text one.

What I want improved
• Spelling accuracy and consistent transcription
• Better word understanding, especially in everyday speech
• A natural conversation flow that doesn’t break when the user pauses or re-phrases

Primary use-cases
The pathway has to handle casual conversations and customer service inquiries without stumbling. Think quick back-and-forth chats where clarity and tone matter.

Acceptance criteria
• A/B voice tests show error rates on par with text interactions for the same prompts
• User utterances that previously failed are correctly recognised and responded to in a single turn
• Responses sound natural, without robotic pacing or awkward phrasing

Once the fixes are in place, a brief walkthrough of the changes will help me keep maintaining the pathway on my own.