Business analyst (IT & operations) — ongoing work with Australian consultancy
Budget: $15 – $25 AUD
Project description
DOZENT is an Australian consultancy helping small and mid-sized businesses fix how they operate — accounting firms, legal practices, edtech, food distribution. We need a business analyst to become the delivery engine for our client discovery and documentation work.
You will own everything between the first client meeting and the final audit report: running discovery sessions, mapping processes, writing scope documents, producing SOPs, and recommending tooling. The founder stays as the senior partner — you make the work actually happen.
What you will do
Run discovery sessions with managing directors and ops leads
Produce process maps, SOPs, RACI matrices, audit reports, and SoWs
Design solution stacks: CRM, automation, knowledge management, AI
Track deliverables and keep client engagements moving forward
Must have
3–5 yrs as a BA in IT consulting, SaaS implementation, or digital transformation
Portfolio of process maps, SOPs, and discovery reports (samples required)
Strong technical writing in English — client-ready, minimal editing
Working knowledge of CRMs, automation platforms (Zapier/Make/n8n), and knowledge tools
Self-directed — can run an engagement between weekly check-ins
Nice to have
Experience with Australian, UK, or US SMB clients
Exposure to AI tooling (Base44, OpenAI, Claude APIs)
IIBA / BCS certification
How to apply
In your bid, please include:
Two or three anonymised work samples (process map, discovery report, SoW)
A short paragraph on an engagement where you genuinely improved how a business operated
Your confirmed availability for 4 hours of daily AEDT overlap
Please note — bids without work samples will be declined. Generic template responses will be ignored. We are hiring one person for the long term.
DOZENT is an Australian consultancy helping small and mid-sized businesses fix how they operate — accounting firms, legal practices, edtech, food distribution. We need a business analyst to become the delivery engine for our client discovery and documentation work.
You will own everything between the first client meeting and the final audit report: running discovery sessions, mapping processes, writing scope documents, producing SOPs, and recommending tooling. The founder stays as the senior partner — you make the work actually happen.
What you will do
Run discovery sessions with managing directors and ops leads
Produce process maps, SOPs, RACI matrices, audit reports, and SoWs
Design solution stacks: CRM, automation, knowledge management, AI
Track deliverables and keep client engagements moving forward
Must have
3–5 yrs as a BA in IT consulting, SaaS implementation, or digital transformation
Portfolio of process maps, SOPs, and discovery reports (samples required)
Strong technical writing in English — client-ready, minimal editing
Working knowledge of CRMs, automation platforms (Zapier/Make/n8n), and knowledge tools
Self-directed — can run an engagement between weekly check-ins
Nice to have
Experience with Australian, UK, or US SMB clients
Exposure to AI tooling (Base44, OpenAI, Claude APIs)
IIBA / BCS certification
How to apply
In your bid, please include:
Two or three anonymised work samples (process map, discovery report, SoW)
A short paragraph on an engagement where you genuinely improved how a business operated
Your confirmed availability for 4 hours of daily AEDT overlap
Please note — bids without work samples will be declined. Generic template responses will be ignored. We are hiring one person for the long term.