ZenHelp: AI-Powered HR Chatbot -- 2
Budget: ₹1,500 – ₹12,500 INR
We are building ZenHelp, an AI-powered HR support chatbot designed to assist employees with common workplace queries.
The chatbot will act as a virtual HR assistant, allowing employees to interact through chat and receive accurate answers related to payroll, attendance, leave, and other HR-related topics.
The system should be designed as an API-based service so that it can integrate easily with our mobile application and internal systems.
The objective of this project is to automate repetitive HR queries and reduce manual intervention from HR teams by providing employees with quick and reliable responses.
Core Objective
The AI chatbot should be able to:
Understand employee queries written in natural language
Identify the intent behind the query
Retrieve relevant employee data from backend systems
Generate clear and accurate responses based on the retrieved data
Escalate unresolved issues when human intervention is required
The system must rely on data-driven responses rather than assumptions.
Key Functional Expectations
Employee Query Handling
Employees should be able to ask questions such as:
“I did not receive my salary.”
“Why is my salary amount lower this month?”
“What are my paid days this month?”
“What is my attendance for this week?”
“Why was there a deduction in my salary?”
The chatbot should analyze the query, retrieve the required data, and provide a clear explanation to the employee.
Employee Identification
The system should be capable of identifying the employee through authentication or a unique identifier.
Employees must only be able to access their own information, and the chatbot should ensure that employee data is handled securely.
Payroll Query Handling
For payroll-related questions, the chatbot should:
Retrieve payroll data for the relevant pay cycle
Interpret the payroll components
Provide a clear explanation of salary breakdown
Explain deductions, paid days, and other salary-related factors
Help employees understand reasons for salary differences or changes
Attendance and Leave Queries
The chatbot should be able to:
Retrieve attendance records for employees
Summarize attendance data for a selected time period
Explain absences or missing punch records
Provide clarity on leave balances and leave status
Ticket Creation and Escalation
If the chatbot cannot resolve an employee’s query or if the issue requires human intervention, the system should:
Automatically create a support ticket
Capture employee details and the query context
Escalate the issue to the appropriate HR team
Data Integration
The chatbot must be capable of retrieving information from multiple backend data sources.
These may include:
Google Sheets
Databases
External APIs provided by our system
The AI system should securely fetch the required data, process it, and use it to generate accurate responses for employees.
The chatbot must not generate responses without verifying the relevant data source.
Multilingual Interaction
Employees may communicate in different languages.
The chatbot should be capable of understanding and responding in the language used by the employee.
Responses should be simple, clear, and easy to understand for employees with different levels of technical knowledge.
Integration Requirements
The chatbot should be built as an API-driven system that allows integration with:
Mobile applications
Internal HR systems
External communication channels
The system should provide API endpoints that allow external platforms to send employee queries and receive chatbot responses.
Deliverables
The final solution should include:
An AI chatbot capable of handling HR-related employee queries
Integration with data sources such as Google Sheets, databases, or APIs
Query processing and response generation based on structured data
Automatic ticket creation for unresolved issues
API endpoints for integration with external platforms
Additional Advantage
Developers who already have experience building similar AI chatbot systems or HR support assistants will be preferred.
If you already have an existing AI chatbot framework or module that can be adapted with minor customization to meet our requirements, this will be considered a strong advantage.
Using an existing solution that can be efficiently integrated and adjusted to our workflow is acceptable, provided it meets the functional expectations and integrates properly with our system.
Please mention in your proposal if you:
Have previously built a similar AI chatbot
Have an existing framework or module that can be adapted
Can demonstrate a working prototype or similar implementation
The chatbot will act as a virtual HR assistant, allowing employees to interact through chat and receive accurate answers related to payroll, attendance, leave, and other HR-related topics.
The system should be designed as an API-based service so that it can integrate easily with our mobile application and internal systems.
The objective of this project is to automate repetitive HR queries and reduce manual intervention from HR teams by providing employees with quick and reliable responses.
Core Objective
The AI chatbot should be able to:
Understand employee queries written in natural language
Identify the intent behind the query
Retrieve relevant employee data from backend systems
Generate clear and accurate responses based on the retrieved data
Escalate unresolved issues when human intervention is required
The system must rely on data-driven responses rather than assumptions.
Key Functional Expectations
Employee Query Handling
Employees should be able to ask questions such as:
“I did not receive my salary.”
“Why is my salary amount lower this month?”
“What are my paid days this month?”
“What is my attendance for this week?”
“Why was there a deduction in my salary?”
The chatbot should analyze the query, retrieve the required data, and provide a clear explanation to the employee.
Employee Identification
The system should be capable of identifying the employee through authentication or a unique identifier.
Employees must only be able to access their own information, and the chatbot should ensure that employee data is handled securely.
Payroll Query Handling
For payroll-related questions, the chatbot should:
Retrieve payroll data for the relevant pay cycle
Interpret the payroll components
Provide a clear explanation of salary breakdown
Explain deductions, paid days, and other salary-related factors
Help employees understand reasons for salary differences or changes
Attendance and Leave Queries
The chatbot should be able to:
Retrieve attendance records for employees
Summarize attendance data for a selected time period
Explain absences or missing punch records
Provide clarity on leave balances and leave status
Ticket Creation and Escalation
If the chatbot cannot resolve an employee’s query or if the issue requires human intervention, the system should:
Automatically create a support ticket
Capture employee details and the query context
Escalate the issue to the appropriate HR team
Data Integration
The chatbot must be capable of retrieving information from multiple backend data sources.
These may include:
Google Sheets
Databases
External APIs provided by our system
The AI system should securely fetch the required data, process it, and use it to generate accurate responses for employees.
The chatbot must not generate responses without verifying the relevant data source.
Multilingual Interaction
Employees may communicate in different languages.
The chatbot should be capable of understanding and responding in the language used by the employee.
Responses should be simple, clear, and easy to understand for employees with different levels of technical knowledge.
Integration Requirements
The chatbot should be built as an API-driven system that allows integration with:
Mobile applications
Internal HR systems
External communication channels
The system should provide API endpoints that allow external platforms to send employee queries and receive chatbot responses.
Deliverables
The final solution should include:
An AI chatbot capable of handling HR-related employee queries
Integration with data sources such as Google Sheets, databases, or APIs
Query processing and response generation based on structured data
Automatic ticket creation for unresolved issues
API endpoints for integration with external platforms
Additional Advantage
Developers who already have experience building similar AI chatbot systems or HR support assistants will be preferred.
If you already have an existing AI chatbot framework or module that can be adapted with minor customization to meet our requirements, this will be considered a strong advantage.
Using an existing solution that can be efficiently integrated and adjusted to our workflow is acceptable, provided it meets the functional expectations and integrates properly with our system.
Please mention in your proposal if you:
Have previously built a similar AI chatbot
Have an existing framework or module that can be adapted
Can demonstrate a working prototype or similar implementation