TikTok Shop Support Chatbot

I need an automated chat assistant inside my TikTok Shop that can take the entire returns-and-refunds workload off my plate. The goal is pure customer support, not sales, so every conversation should focus on verifying an order, capturing the reason for the return, checking eligibility, and guiding the buyer through the refund steps—all in fluent Bahasa Indonesia.

You may build with Dialogflow, Manychat, a custom Python/Node solution, or another tool that can hook into TikTok Shop’s messaging and order APIs. What matters is that the bot can:

• Recognise an order number or prompt for it when missing
• Pull basic order details (item, date, status) for confirmation
• Walk the buyer through our existing return policy and collect required photos or videos
• Trigger a refund ticket in our back-office system or flag the chat for a human if anything falls outside policy
• Hand over gracefully to a live agent on request or after three failed attempts to resolve

Please include:
– A clear conversation flow map
– Setup instructions I can reuse if the Shop account changes
– One round of user-acceptance testing with real orders so we can be sure the Indonesian wording feels natural to shoppers

Delivery timeline and milestones are flexible; suggest what you need to get a fully functional, tested chatbot live.