Social Media Customer Service Chatbot
Budget: $15 – $25 USD
I’m ready to roll out an automated customer-service chatbot on my social-media channels so that visitors receive instant answers while I focus on growing the business. The goal is clear: the bot must handle everyday questions, capture leads, and smoothly hand conversations to me (or my team) whenever a human touch is needed.
Here’s what I need from you:
• Build and deploy the chatbot directly on my chosen social-media account—Messenger, Instagram DM, or WhatsApp, whichever you recommend for the fastest approval.
• Design conversational flows in Bahasa Indonesia that feel natural, friendly, and informative.
• Set up an easy-to-edit interface (ManyChat, Dialogflow, Chatfuel, Rasa, or another tool you trust) so I can tweak replies without coding.
• Provide a quick training session plus concise documentation that shows how to update questions, view analytics, and switch to live chat.
Acceptance criteria are simple: once the bot is live, I’ll test typical customer queries; if responses arrive instantly, stay on-brand, and allow a seamless handover to a human, we’re done. Let me know your timeline and any relevant examples you can share.
Here’s what I need from you:
• Build and deploy the chatbot directly on my chosen social-media account—Messenger, Instagram DM, or WhatsApp, whichever you recommend for the fastest approval.
• Design conversational flows in Bahasa Indonesia that feel natural, friendly, and informative.
• Set up an easy-to-edit interface (ManyChat, Dialogflow, Chatfuel, Rasa, or another tool you trust) so I can tweak replies without coding.
• Provide a quick training session plus concise documentation that shows how to update questions, view analytics, and switch to live chat.
Acceptance criteria are simple: once the bot is live, I’ll test typical customer queries; if responses arrive instantly, stay on-brand, and allow a seamless handover to a human, we’re done. Let me know your timeline and any relevant examples you can share.