Need Ready-Made AI Chatbot & AI Agent scalable SaaS Platform (Omnichannel)
Budget: $3,000 – $5,000 USD
Looking for a Ready-Made AI Chatbot & AI Agent Platform (Omnichannel)
Overview
We are looking for a ready-made (existing) AI Chatbot & AI Agent platform, not custom development from scratch.
The solution should already support live chat, WhatsApp integration, and omnichannel customer communication, with the ability to be deployed as a scalable SaaS platform for multiple clients.
Our goal is to onboard customers quickly, allow them to connect their channels (WhatsApp, website live chat, etc.), and manage all conversations from a unified inbox
Core Requirements (Must Have)
AI Chatbot & AI Agents
Prebuilt AI chatbot and AI agent capabilities
Support for conversational flows, bot trees, and AI + rule-based logic
AI-to-human handover
Omnichannel Communication
WhatsApp integration (official APIs preferred)
Website live chat widget (customizable popup)
SMS and email support (or roadmap availability)
Unified inbox for all channels
Live Chat & Agent Console
Agent dashboard to manage conversations from all channels
Real-time notifications
Conversation history and customer context
Team and agent management
SaaS & Multi-Tenant
Multi-tenant architecture (multiple customer accounts)
Subscription plans & billing support
Ability to onboard new customers easily
White-label or rebranding options (preferred)
Integrations
CRM integrations (e.g. Zoho, Salesforce, HubSpot)
Ticketing systems (e.g. Jira, Zendesk or similar)
E-commerce platforms (Shopify, WooCommerce, WordPress)
API & Webhook support for custom integrations
Automation & Workflows
Built-in automation or integration with tools like n8n
Automated workflows for:
Customer onboarding
Lead routing
Support ticket creation
Notifications and escalations
Nice to Have / Advanced Features
AI Voice Agents
Voice Call Center integration (Twilio / SIP or similar)
Speech-to-Text and Text-to-Speech
Analytics and reporting dashboards
Cloud-hosted (AWS or equivalent)
Marketplace or plugin ecosystem
What We Are Not Looking For
Full custom development from scratch
Early-stage prototypes without production readiness
Overview
We are looking for a ready-made (existing) AI Chatbot & AI Agent platform, not custom development from scratch.
The solution should already support live chat, WhatsApp integration, and omnichannel customer communication, with the ability to be deployed as a scalable SaaS platform for multiple clients.
Our goal is to onboard customers quickly, allow them to connect their channels (WhatsApp, website live chat, etc.), and manage all conversations from a unified inbox
Core Requirements (Must Have)
AI Chatbot & AI Agents
Prebuilt AI chatbot and AI agent capabilities
Support for conversational flows, bot trees, and AI + rule-based logic
AI-to-human handover
Omnichannel Communication
WhatsApp integration (official APIs preferred)
Website live chat widget (customizable popup)
SMS and email support (or roadmap availability)
Unified inbox for all channels
Live Chat & Agent Console
Agent dashboard to manage conversations from all channels
Real-time notifications
Conversation history and customer context
Team and agent management
SaaS & Multi-Tenant
Multi-tenant architecture (multiple customer accounts)
Subscription plans & billing support
Ability to onboard new customers easily
White-label or rebranding options (preferred)
Integrations
CRM integrations (e.g. Zoho, Salesforce, HubSpot)
Ticketing systems (e.g. Jira, Zendesk or similar)
E-commerce platforms (Shopify, WooCommerce, WordPress)
API & Webhook support for custom integrations
Automation & Workflows
Built-in automation or integration with tools like n8n
Automated workflows for:
Customer onboarding
Lead routing
Support ticket creation
Notifications and escalations
Nice to Have / Advanced Features
AI Voice Agents
Voice Call Center integration (Twilio / SIP or similar)
Speech-to-Text and Text-to-Speech
Analytics and reporting dashboards
Cloud-hosted (AWS or equivalent)
Marketplace or plugin ecosystem
What We Are Not Looking For
Full custom development from scratch
Early-stage prototypes without production readiness