Low-Cost Voice AI Receptionist

I’m ready to replace the pricey subscription services and bring a custom Voice AI receptionist into My Place Bar in Perth CBD. The system has to pick up every incoming call, greet the caller with our “Where Perth Meets Africa” vibe, and then:

• Handle reservations end-to-end—both standard table bookings and private event bookings—collecting guest name, contact, date, time, party size and any notes, then logging everything straight into a Google Sheet or the reservation platform we choose and sending an automatic SMS or email confirmation.

• Answer the typical questions callers ask about the venue so staff don’t have to stop service to talk on the phone.

I’d like a cloud-based voice platform (Twilio, Amazon Connect, or comparable) with realistic TTS/STT, plus a simple web dashboard where we can tweak FAQs and export reservation data. The final build must run reliably on our existing phone number at 08 … with minimal per-call cost.

Deliverables
1. Call-flow design and voice script reflecting our brand tone.
2. Working AI receptionist deployed on our phone line and tested during opening hours (11 am–12 midnight Perth time).
3. Reservation data capture integrated to Google Sheet (or alternative you recommend) and automated confirmations.
4. Editable FAQ module so we can add or update responses without code changes.
5. Deployment guide and hand-over call.

Acceptance will be based on live test calls: the system must correctly take a table booking and an event booking, answer a sample enquiry, and log everything with zero human intervention.