AI-Driven Customer Support Platform Development

**Project Title:** Build a Modern AI-Powered Customer Support Platform (MERN Stack)

I'm looking for an experienced Full Stack Developer or a small development team to build a modern customer support platform similar to Zendesk, Intercom, or Freshdesk, with AI-powered capabilities.

### Core Features

* Multi-workspace support
* Team and agent management
* Ticket management system
* Live chat with real-time messaging
* Shared inbox
* Knowledge base
* Customer profiles
* Role-based access control
* Analytics & reporting dashboard
* Email integration
* Notifications
* File attachments
* Internal notes and mentions

### AI Features

* AI chatbot for customer support
* AI-generated ticket summaries
* Suggested replies
* Automatic ticket categorization and tagging
* AI-powered knowledge base search

### Tech Stack

* React.js
* Node.js / Express.js
* MongoDB (or PostgreSQL)
* Redis
* Socket.IO
* Docker
* REST APIs

### Requirements

* Experience building SaaS products or customer support platforms
* Strong portfolio with similar projects
* Clean, scalable, and well-documented code
* Ability to suggest improvements to the product

Please include:

1. Links to similar projects you've built.
2. Your recommended tech architecture.
3. Estimated timeline.
4. Fixed price or hourly rate.

I'm looking for someone interested in building a high-quality, scalable SaaS product with long-term collaboration potential.