Comprehensive WhatsApp CRM for Tourism Industry
Budget: ₹12,500 – ₹37,500 INR
* Build a custom WhatsApp Cloud API CRM from scratch (not Perfex CRM, not WordPress).
* Modern UI/UX similar to Interakt, Freshchat, HubSpot, Zendesk.
* Real-time WhatsApp live chat dashboard.
* Multi-agent login and chat assignment.
* Chat transfer between agents/departments.
* Custom transfer notifications.
* AI chatbot integration using OpenAI.
* Automatic AI replies for FAQs and hotel information.
* Human takeover / AI pause option.
* WhatsApp Cloud API integration (incoming and outgoing messages).
* Send and receive text messages.
* Send and receive images, PDFs, documents, videos and voice notes.
* Screenshot paste support (Ctrl+V) directly into chat.
* Drag-and-drop file uploads.
* Customer profile with notes, tags and chat history.
* Booking enquiry management.
* Booking statuses (New, Processing, Quoted, Confirmed, Cancelled, Completed).
* Tourism hotel database management.
* Tourism availability API integration for live room availability checks.
* Customer asks availability → API fetches data → reply sent automatically in WhatsApp.
* Dashboard with statistics and charts.
* Active chats, pending enquiries, bookings and revenue reports.
* Agent performance tracking.
* Internal notes visible only to staff.
* Role-based access (Admin, Manager, Agent).
* Mobile responsive web application.
* App-like interface for mobile devices.
* Fast loading and scalable architecture.
* Laravel + MySQL preferred.
* Complete source code ownership required.
* Installation and deployment on our VPS/server.
* Documentation and post-deployment support required.
* Experience with WhatsApp Cloud API projects is mandatory.
* Please share similar CRM/helpdesk/chat applications developed previously.
**Expected Pages:**
* Dashboard
* Live Chat Inbox
* Customer Management
* Booking Management
* Hotel Management
* AI Settings
* WhatsApp Settings
* Reports
* Staff Management
* System Settings
**Goal:** Create a professional tourism customer support and booking CRM that combines WhatsApp, AI, live agents and hotel availability APIs in a single platform.
Attached Ref images
* Modern UI/UX similar to Interakt, Freshchat, HubSpot, Zendesk.
* Real-time WhatsApp live chat dashboard.
* Multi-agent login and chat assignment.
* Chat transfer between agents/departments.
* Custom transfer notifications.
* AI chatbot integration using OpenAI.
* Automatic AI replies for FAQs and hotel information.
* Human takeover / AI pause option.
* WhatsApp Cloud API integration (incoming and outgoing messages).
* Send and receive text messages.
* Send and receive images, PDFs, documents, videos and voice notes.
* Screenshot paste support (Ctrl+V) directly into chat.
* Drag-and-drop file uploads.
* Customer profile with notes, tags and chat history.
* Booking enquiry management.
* Booking statuses (New, Processing, Quoted, Confirmed, Cancelled, Completed).
* Tourism hotel database management.
* Tourism availability API integration for live room availability checks.
* Customer asks availability → API fetches data → reply sent automatically in WhatsApp.
* Dashboard with statistics and charts.
* Active chats, pending enquiries, bookings and revenue reports.
* Agent performance tracking.
* Internal notes visible only to staff.
* Role-based access (Admin, Manager, Agent).
* Mobile responsive web application.
* App-like interface for mobile devices.
* Fast loading and scalable architecture.
* Laravel + MySQL preferred.
* Complete source code ownership required.
* Installation and deployment on our VPS/server.
* Documentation and post-deployment support required.
* Experience with WhatsApp Cloud API projects is mandatory.
* Please share similar CRM/helpdesk/chat applications developed previously.
**Expected Pages:**
* Dashboard
* Live Chat Inbox
* Customer Management
* Booking Management
* Hotel Management
* AI Settings
* WhatsApp Settings
* Reports
* Staff Management
* System Settings
**Goal:** Create a professional tourism customer support and booking CRM that combines WhatsApp, AI, live agents and hotel availability APIs in a single platform.
Attached Ref images