Build a custom conversational AI chatbot

Product Name: Accomate
Category: AI-First WhatsApp Guest Concierge Platform
Objective: Replace hotel intercom systems & automate guest service requests using WhatsApp + AI.

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PROBLEM

Hotels struggle with:
• Missed or delayed intercom calls
• No tracking of guest requests or staff performance
• Overloaded front desk & staff shortages
• Guests prefer WhatsApp over phone calls
• No analytics or feedback loop for service quality
• Payment & billing handled manually and inefficiently

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SOLUTION

Accomate provides:
• AI-powered WhatsApp concierge for instant guest support
• Structured request management routed to staff dashboard
• Real-time ticket tracking & performance metrics
• WhatsApp payments (UPI/card/wallet via Razorpay)
• Fast onboarding (48 hours) — no PMS integration in Phase 1

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MVP PRODUCT SCOPE

WhatsApp Guest Journey
1. Booking Confirmation
• Automated WhatsApp message after booking
2. Pre-arrival (Day -1)
• Preferences, check-in info, ID upload, upsells, cab request
3. Arrival
• Welcome message + service menu
4. During Stay
• Housekeeping, amenities, F&B, complaints, concierge
• AI answers FAQs → escalates to human if required
5. Checkout
• Itemised bill on WhatsApp + payment link
• Feedback & rating
6. Post-stay
• Thank you + review automation + loyalty/offer push

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STAFF DASHBOARD – WEB APP
• Ticket list by status (New / In Progress / Completed)
• Auto-tag request category and room number
• Notes & comments
• Metrics dashboard: request volume, response time, closure rate

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AI CAPABILITIES
• Natural language understanding (LLM)
• Intent detection & category tagging
• Sentiment detection
• Multi-language support (ENG & Hindi initially)