Build a HIPAA & PHIPA Compliant AI Receptionist for Medical Clinics with TELUS EMR Integration (Multi-Client Platform)
Budget: $250 – $750 CAD
I am looking for an experienced developer or AI automation specialist to build a HIPAA & PHIPA compliant AI Receptionist platform that I can provide as a service to multiple medical clinic clients in Canada.
The system should automate patient interactions such as appointment booking, rescheduling, cancellations, and general inquiries while ensuring strict healthcare privacy and security compliance.
The solution must integrate with TELUS EMR systems used by Canadian clinics and should be designed so I can manage multiple clinics from a central dashboard while keeping each clinic’s data separated and secure.
________________________________________
Core Features Required
The AI Receptionist should be able to:
• Provide general clinic information
• Answer questions about clinic services and estimated charges
• Book appointments based on multiple doctors’ calendar availability
• Reschedule appointments
• Cancel appointments
• Sync with doctor calendars and clinic schedules
• Integrate with TELUS EMR for appointment synchronization
• Collect only limited patient information:
• First Name
• Last Name
• Phone Number
• Reason for the call
• Send SMS and Email confirmations to patients
• Send notifications to clinic staff when appointments are booked or modified
• Handle missed calls automatically with SMS follow-up
• Work with voice calls and chat (SMS / web chat)
________________________________________
TELUS EMR Integration Requirement
The system must integrate with **TELUS Health EMR systems used by clinics in Canada (such as **TELUS PS Suite EMR or **TELUS Med Access EMR).
Integration goals:
• Read doctor availability from the EMR schedule
• Book appointments directly into the EMR
• Update or cancel appointments in the EMR
• Ensure scheduling remains synchronized between the AI system and the clinic’s EMR
Developers with experience integrating with TELUS EMR APIs or healthcare EMR systems in Canada will be strongly preferred.
________________________________________
Compliance Requirements
The system must comply with:
• HIPAA (U.S. healthcare privacy standard)
• PHIPA (Ontario/Canadian healthcare privacy regulations)
Important restrictions:
The AI must NOT collect or store sensitive health data, including:
• Health card numbers
• Insurance details
• Medical history
• Diagnosis information
• Prescription information
The system must include:
• Encrypted data transmission
• Secure data storage
• Role-based access control
• Audit logs
• Data separation for each clinic client
________________________________________
Platform / Technology Preferences
Open to recommendations, but preferred technologies may include:
• AI / LLM integration (e.g., OpenAI)
• Voice AI or conversational AI
• Calendar APIs (Google / Outlook)
• SMS / telephony integrations
• Secure cloud infrastructure
• API integrations with healthcare EMR systems
The solution should be stable, secure, scalable, and suitable for serving multiple clinic clients.
________________________________________
Admin Dashboard Requirements
I need a central management dashboard where I can:
• Add and manage new clinic clients
• Configure clinic settings
• Connect doctor calendars and EMR integrations
• Monitor conversations
• Track appointments
• View analytics and system usage
Each clinic must have isolated and secure data access.
________________________________________
Deliverables
• Fully functional AI receptionist platform
• TELUS EMR appointment integration
• Calendar synchronization system
• SMS and email automation
• Voice AI integration (optional but preferred)
• Admin dashboard for managing clinics
• Documentation for onboarding new clinics
• Guidance for maintaining HIPAA & PHIPA compliance
________________________________________
Ideal Freelancer Experience
Please apply if you have experience with:
• Healthcare software development
• HIPAA compliant systems
• PHIPA or Canadian healthcare privacy regulations
• AI chatbots or voice assistants
• EMR / EHR integrations
• Appointment scheduling systems
• SMS and telephony integrations
Bonus if you have worked with TELUS EMR systems used by Canadian medical clinics.
________________________________________
When applying, please include:
1. Examples of similar healthcare or AI projects you’ve built
2. Any experience integrating with TELUS EMR or other EMR systems
3. Technologies you recommend for this system
4. Estimated timeline
5. Estimated project cost
________________________________________
Goal
Build a secure, scalable AI receptionist platform that can integrate with TELUS EMR systems and be offered as a service to multiple medical clinics in Canada.
The system should automate patient interactions such as appointment booking, rescheduling, cancellations, and general inquiries while ensuring strict healthcare privacy and security compliance.
The solution must integrate with TELUS EMR systems used by Canadian clinics and should be designed so I can manage multiple clinics from a central dashboard while keeping each clinic’s data separated and secure.
________________________________________
Core Features Required
The AI Receptionist should be able to:
• Provide general clinic information
• Answer questions about clinic services and estimated charges
• Book appointments based on multiple doctors’ calendar availability
• Reschedule appointments
• Cancel appointments
• Sync with doctor calendars and clinic schedules
• Integrate with TELUS EMR for appointment synchronization
• Collect only limited patient information:
• First Name
• Last Name
• Phone Number
• Reason for the call
• Send SMS and Email confirmations to patients
• Send notifications to clinic staff when appointments are booked or modified
• Handle missed calls automatically with SMS follow-up
• Work with voice calls and chat (SMS / web chat)
________________________________________
TELUS EMR Integration Requirement
The system must integrate with **TELUS Health EMR systems used by clinics in Canada (such as **TELUS PS Suite EMR or **TELUS Med Access EMR).
Integration goals:
• Read doctor availability from the EMR schedule
• Book appointments directly into the EMR
• Update or cancel appointments in the EMR
• Ensure scheduling remains synchronized between the AI system and the clinic’s EMR
Developers with experience integrating with TELUS EMR APIs or healthcare EMR systems in Canada will be strongly preferred.
________________________________________
Compliance Requirements
The system must comply with:
• HIPAA (U.S. healthcare privacy standard)
• PHIPA (Ontario/Canadian healthcare privacy regulations)
Important restrictions:
The AI must NOT collect or store sensitive health data, including:
• Health card numbers
• Insurance details
• Medical history
• Diagnosis information
• Prescription information
The system must include:
• Encrypted data transmission
• Secure data storage
• Role-based access control
• Audit logs
• Data separation for each clinic client
________________________________________
Platform / Technology Preferences
Open to recommendations, but preferred technologies may include:
• AI / LLM integration (e.g., OpenAI)
• Voice AI or conversational AI
• Calendar APIs (Google / Outlook)
• SMS / telephony integrations
• Secure cloud infrastructure
• API integrations with healthcare EMR systems
The solution should be stable, secure, scalable, and suitable for serving multiple clinic clients.
________________________________________
Admin Dashboard Requirements
I need a central management dashboard where I can:
• Add and manage new clinic clients
• Configure clinic settings
• Connect doctor calendars and EMR integrations
• Monitor conversations
• Track appointments
• View analytics and system usage
Each clinic must have isolated and secure data access.
________________________________________
Deliverables
• Fully functional AI receptionist platform
• TELUS EMR appointment integration
• Calendar synchronization system
• SMS and email automation
• Voice AI integration (optional but preferred)
• Admin dashboard for managing clinics
• Documentation for onboarding new clinics
• Guidance for maintaining HIPAA & PHIPA compliance
________________________________________
Ideal Freelancer Experience
Please apply if you have experience with:
• Healthcare software development
• HIPAA compliant systems
• PHIPA or Canadian healthcare privacy regulations
• AI chatbots or voice assistants
• EMR / EHR integrations
• Appointment scheduling systems
• SMS and telephony integrations
Bonus if you have worked with TELUS EMR systems used by Canadian medical clinics.
________________________________________
When applying, please include:
1. Examples of similar healthcare or AI projects you’ve built
2. Any experience integrating with TELUS EMR or other EMR systems
3. Technologies you recommend for this system
4. Estimated timeline
5. Estimated project cost
________________________________________
Goal
Build a secure, scalable AI receptionist platform that can integrate with TELUS EMR systems and be offered as a service to multiple medical clinics in Canada.