Automated Email Customer Service Bot

I need an automated customer-service solution that answers incoming emails with accurate, friendly replies to our most common questions. The scope is limited to the email channel—live chat or SMS might come later, but for now the focus is purely on email support.

Here’s what I’m after:
• A lightweight bot or script that monitors our support inbox, classifies each message, and pulls the right response from a knowledge base I’ll provide.
• Simple fallback logic that flags anything it can’t confidently answer so my human team can step in.
• An easy way for me to update answers as our FAQs evolve.
• Clear setup instructions so I can deploy it on our existing email platform without hassle.

If you’ve built email responders before—whether with Python, Node, or a no-code tool—let’s talk. I’m happy to share sample inquiries and desired tone once we start.