large AI Customer Support Phone Chatbot
Budget: $250 – $750 USD
I need an end-to-end AI phone assistance system with many features that can take over our customer support and sales line, greet callers naturally, recognise what they are saying, route them to the right department when needed, and resolve common questions on the spot by pulling answers from a dynamic FAQ.
Alongside the phone workflow, I also want a hybrid chatbot that can hold the same conversation either by text or voice on our website and mobile app, so customers experience one consistent support channel whether they call in, type, or speak through their microphone.
Key capabilities we must see in the finished solution:
• Automated call routing driven by intent detection
• Accurate voice recognition with low latency
• Shared FAQ/knowledge-base handling for both phone and chat sessions
• Smooth hand-off to a live agent if the request goes beyond the bot’s scope
Please build, train, and deploy the system, then provide simple instructions so my team can update the knowledge base and monitor conversation logs going forward. If you have preferred tools or platforms (Dialogflow, Twilio, Amazon Connect, etc.) let me know—I'm flexible as long as the final experience is reliable and easy for non-technical staff to maintain.
Alongside the phone workflow, I also want a hybrid chatbot that can hold the same conversation either by text or voice on our website and mobile app, so customers experience one consistent support channel whether they call in, type, or speak through their microphone.
Key capabilities we must see in the finished solution:
• Automated call routing driven by intent detection
• Accurate voice recognition with low latency
• Shared FAQ/knowledge-base handling for both phone and chat sessions
• Smooth hand-off to a live agent if the request goes beyond the bot’s scope
Please build, train, and deploy the system, then provide simple instructions so my team can update the knowledge base and monitor conversation logs going forward. If you have preferred tools or platforms (Dialogflow, Twilio, Amazon Connect, etc.) let me know—I'm flexible as long as the final experience is reliable and easy for non-technical staff to maintain.