E-commerce WhatsApp Chatbot Developer

Project Title: WhatsApp Business Chatbot with Turkish E-commerce Integrations

Job Type: Fixed-price project
Budget: $8,000 - $12,000 USD
Project Duration: 3-6 months
Experience Level: Expert

Project Description:

We are a Turkish e-commerce company looking to build an AI-powered customer service chatbot primarily for WhatsApp, with future expansion to Facebook and Instagram. The bot must integrate with our existing e-commerce platforms.

Core Requirements:

1. Primary Platform:

· WhatsApp Business API chatbot (priority #1)

2. E-commerce Integrations:

· Shopify (first phase)
· Turkish e-commerce systems: Ticimax, Ideasoft, or Tsoft (at least one)
· Future integrations: More Turkish platforms

3. Key Chatbot Features:

· Order tracking by order number
· Stock inquiry by product code/SKU
· Shipping status (Turkish cargo companies: MNG, Aras, Yurtiçi Kargo)
· Return/exchange request handling
· Campaign/price inquiry
· FAQ for customer service

4. Technical Requirements:

· Natural Language Processing for Turkish language
· Dialogflow or similar NLP engine
· Webhook integration with e-commerce APIs
· Admin dashboard for conversation monitoring
· Analytics and reporting module

Required Experience:

✅ Mandatory:

· Previous WhatsApp Business API implementation experience
· E-commerce chatbot development portfolio
· Turkish language NLP processing experience
· API integration expertise (RESTful APIs, webhooks)
· Shopify integration experience

✅ Preferred:

· Experience with Turkish e-commerce platforms (Ticimax, Ideasoft, Tsoft)
· Knowledge of Turkish cargo company APIs
· Multi-platform chatbot development (Facebook, Instagram)
· Previous work with Turkish clients

✅ Nice to Have:

· Experience with other messaging platforms (Telegram, etc.)
· Knowledge of Turkish e-commerce regulations
· Arabic or multi-language chatbot experience

Project Milestones & Payment Schedule:

Phase 1: Planning & Setup

· Technical requirement analysis
· WhatsApp Business API application assistance
· Architecture planning

Phase 2: MVP Development

· Basic WhatsApp chatbot with Dialogflow
· Shopify integration (order tracking, stock inquiry)
· Turkish NLP training (minimum 100 intents)
· Basic admin panel

Phase 3: Turkish E-commerce Integration

· Integration with one Turkish e-commerce system (Ticimax/Ideasoft/Tsoft)
· Turkish cargo company API integration
· Return/exchange module

Phase 4: Advanced Features & Testing

· Advanced analytics dashboard
· Multi-language support preparation
· Load testing and optimization
· Documentation and training

Phase 5: Launch & Support

· Deployment assistance
· 30-day post-launch support
· Bug fixing period