WhatsApp Support Chatbot Automation
Budget: $30 – $250 USD
I want to streamline my customer support on WhatsApp by automating answers to frequently asked questions. The goal is to deploy an AI-powered chatbot that greets users, interprets their queries, and serves up clear, accurate replies around the clock.
Key objectives
• Integrate the bot seamlessly with my existing WhatsApp Business account (official API or an approved provider).
• Train it on my FAQ content so it can recognise common requests and respond in natural language.
• Allow me to update or expand the knowledge base without coding.
• Log each conversation so I can review chat history and refine answers.
• Fail-safe handover: if the bot cannot resolve an issue, it should route the chat to a live agent.
Preferred approach
I’m focused on an AI-powered solution, but if a hybrid of predefined responses plus AI makes implementation smoother, I’m open to your suggestion. The experience must feel human, quick, and consistent.
Deliverables
1. Working WhatsApp chatbot connected to my number.
2. Admin panel or simple interface for managing FAQs and reviewing analytics.
3. Brief documentation covering setup, training routines, and maintenance steps.
4. One short knowledge-transfer session (video call) so I’m confident using and updating the system.
If you have prior experience with WhatsApp Business API, Dialogflow, Twilio, Meta Cloud API, or similar platforms, let me know. I value clean code, straightforward instructions, and timely delivery.
Key objectives
• Integrate the bot seamlessly with my existing WhatsApp Business account (official API or an approved provider).
• Train it on my FAQ content so it can recognise common requests and respond in natural language.
• Allow me to update or expand the knowledge base without coding.
• Log each conversation so I can review chat history and refine answers.
• Fail-safe handover: if the bot cannot resolve an issue, it should route the chat to a live agent.
Preferred approach
I’m focused on an AI-powered solution, but if a hybrid of predefined responses plus AI makes implementation smoother, I’m open to your suggestion. The experience must feel human, quick, and consistent.
Deliverables
1. Working WhatsApp chatbot connected to my number.
2. Admin panel or simple interface for managing FAQs and reviewing analytics.
3. Brief documentation covering setup, training routines, and maintenance steps.
4. One short knowledge-transfer session (video call) so I’m confident using and updating the system.
If you have prior experience with WhatsApp Business API, Dialogflow, Twilio, Meta Cloud API, or similar platforms, let me know. I value clean code, straightforward instructions, and timely delivery.