WhatsApp AI Support Bot
Budget: ₹12,500 – ₹37,500 INR
I need an AI-driven chatbot that lives inside WhatsApp and handles all the general inquiries my customers send us each day. The goal is to give them helpful, human-like answers 24/7 without forcing them to leave the app they already use.
Here is what I have in mind. The bot must connect through the official WhatsApp Business API, greet users automatically, recognise intent, pull answers from a knowledge base I will supply (PDFs, web links and a short FAQ), and escalate seamlessly to a live agent whenever it cannot resolve a question on its own. Natural-language understanding is essential, so feel free to recommend Dialogflow, Rasa, GPT-based solutions or any stack you trust, as long as the final experience is fast and compliant with WhatsApp policies.
Deliverables I expect:
• A fully configured WhatsApp bot running in my Business account.
• Admin dashboard or simple back-end that lets me update responses and view conversation logs.
• Short training guide so my team can add new FAQs or hand-off rules themselves.
Acceptance will be based on the bot reliably answering at least 85 % of common questions in a test set we will provide and handing off the rest correctly.
If you have built conversational AI or WhatsApp integrations before, please share a quick demo or link so I can see it in action.
Here is what I have in mind. The bot must connect through the official WhatsApp Business API, greet users automatically, recognise intent, pull answers from a knowledge base I will supply (PDFs, web links and a short FAQ), and escalate seamlessly to a live agent whenever it cannot resolve a question on its own. Natural-language understanding is essential, so feel free to recommend Dialogflow, Rasa, GPT-based solutions or any stack you trust, as long as the final experience is fast and compliant with WhatsApp policies.
Deliverables I expect:
• A fully configured WhatsApp bot running in my Business account.
• Admin dashboard or simple back-end that lets me update responses and view conversation logs.
• Short training guide so my team can add new FAQs or hand-off rules themselves.
Acceptance will be based on the bot reliably answering at least 85 % of common questions in a test set we will provide and handing off the rest correctly.
If you have built conversational AI or WhatsApp integrations before, please share a quick demo or link so I can see it in action.