WhatsApp Sales & Support Bot
Budget: ₹1,500 – ₹12,500 INR
I want to automate the way we converse with customers over WhatsApp so that every visitor receives fast, on-brand responses that move them toward a purchase. The primary focus is sales and marketing, yet the bot must also field FAQs, push real-time order-tracking updates, and de-escalate simple complaints before they ever reach a human agent.
The same conversation flow has to work whether users reach us from our website or from our mobile app, so please plan for a single bot connected to both entry points through the official WhatsApp Business API (or an equivalent, policy-compliant gateway).
Key deliverables
• Fully scripted conversational flows for sales promotions, FAQ answers, order-status queries, and basic complaint resolution
• Deployment and testing on both our web and mobile front ends, with clear hand-off to a live agent when needed
• Simple dashboard or webhook callbacks so my team can review transcripts, update answers, and monitor performance
Acceptance criteria
• Bot responds in under two seconds per message and recognises at least 90 % of the intents listed above during testing
• Seamless switch to a human agent on the same chat thread when a request is beyond scope
• All code, flow charts, and setup documentation delivered and ready for us to maintain in-house
If this sounds like a build you can handle, let me know what stack you prefer and a rough timeline for rollout.
The same conversation flow has to work whether users reach us from our website or from our mobile app, so please plan for a single bot connected to both entry points through the official WhatsApp Business API (or an equivalent, policy-compliant gateway).
Key deliverables
• Fully scripted conversational flows for sales promotions, FAQ answers, order-status queries, and basic complaint resolution
• Deployment and testing on both our web and mobile front ends, with clear hand-off to a live agent when needed
• Simple dashboard or webhook callbacks so my team can review transcripts, update answers, and monitor performance
Acceptance criteria
• Bot responds in under two seconds per message and recognises at least 90 % of the intents listed above during testing
• Seamless switch to a human agent on the same chat thread when a request is beyond scope
• All code, flow charts, and setup documentation delivered and ready for us to maintain in-house
If this sounds like a build you can handle, let me know what stack you prefer and a rough timeline for rollout.