WhatsApp AI Assistant for Car Rental Business

Project Title: WhatsApp AI Automation for Car Rental & Automotive Workshop Business

Project Description:

I own a growing car rental company with 200+ vehicles and an automotive workshop in Melbourne, Australia. I want to fully automate our business WhatsApp communication using AI.

What I Need:

I need an experienced automation expert/developer who can build a WhatsApp AI system for my business.

Main Requirements:
1. Daily WhatsApp Summary for Owner

I want to receive an automatic daily report/summary on WhatsApp (or email) showing:

Total customer enquiries
Cars rented or requested
Customer complaints/issues
Outstanding payments discussed
Workshop bookings/repair requests
Important conversations requiring my attention
Staff updates
Urgent customer issues
Leads that need follow-up

The AI should summarize the whole day in simple business language.

Example:
“Today: 17 customer enquiries, 4 rental bookings, 2 workshop jobs booked, 3 customers asked for payment extensions, 1 accident report, 2 urgent matters requiring approval.”

2. AI Auto Reply (After Hours)

After business hours, AI should automatically respond to customer messages on WhatsApp.

The AI should answer common questions such as:

Car Rental Questions

Available cars
Weekly rent pricing
Bond/deposit
Driver requirements
Documents needed
Payment methods
Accident process
Rent due questions

Workshop Questions

Booking service
Repair estimates
Compliance services
Opening hours
Vehicle inspection questions

The AI should behave professionally and know when to escalate to a human.

3. Human Handover

If the customer asks something important, difficult, or urgent, AI should:

Mark the chat as urgent
Notify business owner
Escalate to staff
4. CRM / Google Sheets Integration

Need integration with:

WhatsApp Business API
Google Sheets
CRM (if needed)
Payment/rent tracking data

AI should be able to read business data to answer questions.

Example:
Customer: “Did I pay rent this week?”
AI checks records and replies.

5. Suggested Tech Stack (Open to Better Solutions)
WhatsApp Business API / Twilio / Meta API
OpenAI / Claude for AI responses
Zapier / Make.com / n8n for automation
Google Sheets integration
Daily reporting dashboard
Important:

I want a scalable system that can grow with my business. Reliability and low maintenance are important.

Please provide:

Similar projects completed
Suggested architecture/workflow
Estimated cost and timeline
Ongoing support options