AI WhatsApp Agent with Smart RFQ & Automation
Budget: $250 – $750 USD
Project Title:
Development of an AI WhatsApp Agent for an Auto Spare Parts Platform + Smart RFQ System + Full Automation + Targeted Promotions + Social Media Content Automation
Project Objective:
We are seeking to develop an advanced AI-powered WhatsApp Agent that communicates in the Saudi dialect and integrates directly with our auto spare parts e-commerce platform.
The AI Agent must be capable of:
- Accurately understanding customer requests
- Searching the product database
- Creating orders and invoices
- Tracking shipments
- Generating RFQ (Request for Quotation) for unavailable parts
- Communicating with suppliers
- Automating notifications
- Running targeted promotional campaigns
- Generating automated social media content
The goal is to reduce manual intervention, increase operational efficiency, and improve customer experience.
1) WhatsApp Integration
- Integration with WhatsApp Business API
- Support for text and interactive messages (buttons & lists)
- Official notification templates
- Human handover option
2) Conversation Style
- Natural Saudi dialect tone
- Clear and concise responses
- Minimal questioning
- Ability to handle spelling errors
- Aligned with brand voice
3) Intent Detection
The AI must automatically detect:
- Product inquiries
- RFQ requests
- Order creation
- Invoice generation
- Order tracking
- Shipment tracking
- Complaints
- Promotional communication
4) Vehicle & Part Data Collection
Vehicle Data:
- Brand
- Model
- Year
- Trim
- VIN number
Part Data:
- Part number
- Part name or description
- Quality preference (OEM / Aftermarket / Alternative)
- Optional images
5) Platform API Integration
The AI must integrate with our platform APIs to:
- Search products
- Verify fitment compatibility
- Display pricing and availability
- Suggest alternatives
- Create cart/order
- Generate invoice
- Retrieve order status
- Send tracking information
6) Smart RFQ System
If a product is unavailable:
- Collect complete customer and vehicle data
- Create an RFQ inside the platform
- Link RFQ to the customer
- Send to the appropriate supplier
- Notify supplier
- Supplier submits pricing
- System automatically adds profit margin
- Send final quotation to the customer
Notifications required:
- RFQ received
- Under pricing
- Quotation ready
Option to add the quoted product to the catalog.
7) Customer Memory
- Store customer vehicles
- Store quality preferences
- Store communication style
- Enable personalization
- Support privacy controls
8) Order Lifecycle Automation
Automatic notifications for:
- Order confirmation
- Processing
- Shipped
- Delivered
- Tracking link
9) Targeted WhatsApp Promotions
- Identify customers based on previous vehicle history
- Send personalized promotions only
- No mass broadcasting
- Respect marketing opt-in consent
- Control message frequency
10) Social Media Content Automation (Instagram & TikTok)
- Automatically select promotional products
- Generate marketing copy
- Generate post designs
- Approval workflow before publishing
- Auto-publishing if API permissions allow
11) Admin Dashboard
- Conversation logs
- Human handover monitoring
- Performance analytics
- Campaign management
- RFQ management
- Supplier performance tracking
12) Acceptance Criteria
- Accurate understanding of customer requests
- Correct product display
- Proper RFQ creation
- Working notifications
- Accurate targeting logic
- Successful content generation
13) Development Phases
1) WhatsApp API setup
2) Conversation engine
3) Product integration
4) Order & invoicing integration
5) RFQ & supplier module
6) Automation & memory system
7) Targeted marketing module
8) Social media automation
9) Testing & deployment
Advanced Additional Features
- Image-based part identification
- Smart alternative recommendation engine
- Quality & warranty explanation module
- Complaint ticketing system
- Internal admin alerts
- Customer behavior analytics
- Cross-sell / upsell engine
- Supplier rating system
- Validation rules to prevent operational errors
- Scheduled marketing campaigns
End of Requirements
Development of an AI WhatsApp Agent for an Auto Spare Parts Platform + Smart RFQ System + Full Automation + Targeted Promotions + Social Media Content Automation
Project Objective:
We are seeking to develop an advanced AI-powered WhatsApp Agent that communicates in the Saudi dialect and integrates directly with our auto spare parts e-commerce platform.
The AI Agent must be capable of:
- Accurately understanding customer requests
- Searching the product database
- Creating orders and invoices
- Tracking shipments
- Generating RFQ (Request for Quotation) for unavailable parts
- Communicating with suppliers
- Automating notifications
- Running targeted promotional campaigns
- Generating automated social media content
The goal is to reduce manual intervention, increase operational efficiency, and improve customer experience.
1) WhatsApp Integration
- Integration with WhatsApp Business API
- Support for text and interactive messages (buttons & lists)
- Official notification templates
- Human handover option
2) Conversation Style
- Natural Saudi dialect tone
- Clear and concise responses
- Minimal questioning
- Ability to handle spelling errors
- Aligned with brand voice
3) Intent Detection
The AI must automatically detect:
- Product inquiries
- RFQ requests
- Order creation
- Invoice generation
- Order tracking
- Shipment tracking
- Complaints
- Promotional communication
4) Vehicle & Part Data Collection
Vehicle Data:
- Brand
- Model
- Year
- Trim
- VIN number
Part Data:
- Part number
- Part name or description
- Quality preference (OEM / Aftermarket / Alternative)
- Optional images
5) Platform API Integration
The AI must integrate with our platform APIs to:
- Search products
- Verify fitment compatibility
- Display pricing and availability
- Suggest alternatives
- Create cart/order
- Generate invoice
- Retrieve order status
- Send tracking information
6) Smart RFQ System
If a product is unavailable:
- Collect complete customer and vehicle data
- Create an RFQ inside the platform
- Link RFQ to the customer
- Send to the appropriate supplier
- Notify supplier
- Supplier submits pricing
- System automatically adds profit margin
- Send final quotation to the customer
Notifications required:
- RFQ received
- Under pricing
- Quotation ready
Option to add the quoted product to the catalog.
7) Customer Memory
- Store customer vehicles
- Store quality preferences
- Store communication style
- Enable personalization
- Support privacy controls
8) Order Lifecycle Automation
Automatic notifications for:
- Order confirmation
- Processing
- Shipped
- Delivered
- Tracking link
9) Targeted WhatsApp Promotions
- Identify customers based on previous vehicle history
- Send personalized promotions only
- No mass broadcasting
- Respect marketing opt-in consent
- Control message frequency
10) Social Media Content Automation (Instagram & TikTok)
- Automatically select promotional products
- Generate marketing copy
- Generate post designs
- Approval workflow before publishing
- Auto-publishing if API permissions allow
11) Admin Dashboard
- Conversation logs
- Human handover monitoring
- Performance analytics
- Campaign management
- RFQ management
- Supplier performance tracking
12) Acceptance Criteria
- Accurate understanding of customer requests
- Correct product display
- Proper RFQ creation
- Working notifications
- Accurate targeting logic
- Successful content generation
13) Development Phases
1) WhatsApp API setup
2) Conversation engine
3) Product integration
4) Order & invoicing integration
5) RFQ & supplier module
6) Automation & memory system
7) Targeted marketing module
8) Social media automation
9) Testing & deployment
Advanced Additional Features
- Image-based part identification
- Smart alternative recommendation engine
- Quality & warranty explanation module
- Complaint ticketing system
- Internal admin alerts
- Customer behavior analytics
- Cross-sell / upsell engine
- Supplier rating system
- Validation rules to prevent operational errors
- Scheduled marketing campaigns
End of Requirements