Website & WhatsApp Support Chatbot
Budget: ₹12,500 – ₹37,500 INR
I need a production-ready customer-support chatbot that can be deployed on both my website and WhatsApp. Its first job is to answer order-status questions quickly and accurately, but I want the architecture (agent + RAG pipeline) to leave room for future skills such as product information and full technical support.
Here is what I expect:
• Retrieval-augmented generation or a comparable knowledge-base approach so the bot always reflects real-time order data and any updated policies.
• Smooth integration with the website widget you recommend and WhatsApp Business API, including webhook setup, opt-in handling, and basic analytics.
• A clear pipeline for updating the underlying knowledge sources—ideally something I can refresh without touching code.
• Dashboard or logs that let me review conversations, flag mis-answers, and feed corrections back into the model.
• Deployment guide (Docker, serverless, or your proposed stack) so I can reproduce the setup on staging and production.
Acceptance criteria
1. A live demo on both channels that returns correct order-status details for test accounts.
2. Source code and infrastructure scripts stored in my private repository.
3. Short video or written walkthrough covering installation, configuration, and knowledge-base refresh.
If you have previous work with WhatsApp Business, LangChain, or similar frameworks, mention it when you respond so we can hit the ground running.
Here is what I expect:
• Retrieval-augmented generation or a comparable knowledge-base approach so the bot always reflects real-time order data and any updated policies.
• Smooth integration with the website widget you recommend and WhatsApp Business API, including webhook setup, opt-in handling, and basic analytics.
• A clear pipeline for updating the underlying knowledge sources—ideally something I can refresh without touching code.
• Dashboard or logs that let me review conversations, flag mis-answers, and feed corrections back into the model.
• Deployment guide (Docker, serverless, or your proposed stack) so I can reproduce the setup on staging and production.
Acceptance criteria
1. A live demo on both channels that returns correct order-status details for test accounts.
2. Source code and infrastructure scripts stored in my private repository.
3. Short video or written walkthrough covering installation, configuration, and knowledge-base refresh.
If you have previous work with WhatsApp Business, LangChain, or similar frameworks, mention it when you respond so we can hit the ground running.