Website Customer Service Chatbot Development
Budget: ₹400 – ₹750 INR
I need a tailored chatbot for my website that can speak to visitors the moment they land, guide them through our product range, and complete bookings or reservations without human intervention.
The bot’s core role is customer service, not sales fluff, so quick, accurate replies and a smooth hand-off to live chat (when needed) are critical. I’m open to Dialogflow, Rasa, Microsoft Bot Framework or any comparable NLP stack—whichever lets us train intents quickly, connect to my existing booking API, and embed cleanly inside the site.
Must-have deliverables
• Real-time product information: pull name, price, and availability from my current database and present it conversationally.
• Booking / reservation flow: collect required details, confirm times, and write the record back to our system (REST/GraphQL endpoint available).
• Web widget: lightweight, brand-coloured, responsive on desktop and mobile browsers.
• Basic analytics dashboard: daily chat count, completion rate, common unanswered questions.
Acceptance criteria
1. Visitor can ask “Do you have slots on Friday?” and complete the booking in one conversation.
2. Product queries such as “Tell me more about the Deluxe package” return the latest data from the database.
3. Fallback to live agent triggers after two failed intent matches.
4. All code, training data, and installation steps handed over in a repo so I can redeploy on my own server.
Timeline is flexible within reason, but I’d like to see a clickable prototype in the first week. Let me know which framework you prefer and any similar projects you’ve shipped so we can move forward quickly.
The bot’s core role is customer service, not sales fluff, so quick, accurate replies and a smooth hand-off to live chat (when needed) are critical. I’m open to Dialogflow, Rasa, Microsoft Bot Framework or any comparable NLP stack—whichever lets us train intents quickly, connect to my existing booking API, and embed cleanly inside the site.
Must-have deliverables
• Real-time product information: pull name, price, and availability from my current database and present it conversationally.
• Booking / reservation flow: collect required details, confirm times, and write the record back to our system (REST/GraphQL endpoint available).
• Web widget: lightweight, brand-coloured, responsive on desktop and mobile browsers.
• Basic analytics dashboard: daily chat count, completion rate, common unanswered questions.
Acceptance criteria
1. Visitor can ask “Do you have slots on Friday?” and complete the booking in one conversation.
2. Product queries such as “Tell me more about the Deluxe package” return the latest data from the database.
3. Fallback to live agent triggers after two failed intent matches.
4. All code, training data, and installation steps handed over in a repo so I can redeploy on my own server.
Timeline is flexible within reason, but I’d like to see a clickable prototype in the first week. Let me know which framework you prefer and any similar projects you’ve shipped so we can move forward quickly.