AI Voice Agent Development for IT Service Provider

Job ID: 40538619

Budget: $1,500 – $3,000 USD

I am seeking a skilled developer to create a sophisticated AI voice agent tailored for our IT service provider business. The agent must efficiently address customer inquiries and seamlessly integrate with our existing support systems.

Key Requirements:
- Develop and deploy an AI-powered voice agent.
- Ensure 24/7 availability for handling customer calls.
- Implement a feature to transfer calls to human representatives when necessary.

Expected agent features:
- Provide efficient and accurate responses to customer queries.
- Confirm person calling is an existing customer or new client enquiry.
- Integrate with our Microsoft 365 and IT support platforms.

AI Agent Prompt:
"We are an IT service provider that supports customers with IT assistance involving Microsoft 365, security, computer issues, and other IT hardware and software problems."