AI Sales Bot - MyAlice & WooCommerce Integration
Budget: $750 – $1,500 USD
Project Title: AI-Powered Sales Agent Bot with MyAlice.ai and WooCommerce Integration
Project Overview
The goal of this project is to develop an intelligent, conversational AI sales agent. This bot will integrate with our existing customer communication platform, MyAlice.ai, and our e-commerce platform, WooCommerce. The bot's primary functions are to increase sales, improve customer support, and provide a personalized experience for our customers across various channels like Facebook, Instagram, and WhatsApp.
Core Features & Integrations
MyAlice.ai Integration: The bot must fully integrate with MyAlice.ai, utilizing its API and webhooks to manage conversations. It should be able to recognize the communication channel and tailor its responses accordingly.
WooCommerce Integration: The bot needs to connect to our WooCommerce store to access customer data, order history, and product information. This will allow it to personalize interactions and manage orders.
Admin Dashboard: A user-friendly dashboard is required to monitor the bot's performance and manage its knowledge. The dashboard should display key metrics and features such as:
Conversation logs
Sales generated by the bot
Frequently asked questions
Unanswered Questions Log: A critical feature where the bot lists questions it couldn't answer, with a simple interface for us to provide the correct response for it to learn.
Handover Protocol Logs: Reports on when and why conversations were transferred to a human agent.
Data Source Management: A view of the websites and documents the bot is using for its knowledge base.
Bot Persona & Language
Personality: The bot should have a friendly, helpful, and professional tone. It should be patient and clear in its communication, guiding users effectively without being overly robotic.
Primary Language: The bot must communicate fluently in Spanish. All responses and conversational flows should be designed for a Spanish-speaking audience.
Use Cases & Required Functionality
1. Campaign-Specific Conversations
The bot must be able to identify if a customer is interacting as part of a specific marketing campaign, using the information provided by MyAlice.ai.
It needs to deliver tailored responses, promotions, and product recommendations based on the campaign's objectives.
2. Data Management & Knowledge Base
Data Sourcing: The bot's knowledge base will be built from various sources, including our company websites (FAQs, product pages) and PDF documents (catalogs, manuals).
Learning New Questions: When the bot encounters an unknown question, it must be logged in the admin dashboard for manual input and training.
3. Customer Scenarios & Interaction Flows
New Customers: Guide them based on their entry point (campaign or organic), ask clarifying questions, and offer relevant product suggestions, including cross-sells.
Past Customers: Access WooCommerce history to offer repeat purchases and suggest new products. It must be able to create a new order and send a payment link directly in the chat.
Current Customers (Post-Purchase): Retrieve and send real-time order status and tracking information from WooCommerce via WhatsApp.
Technical & Project Logistics
Technical Requirements:
Proficiency with MyAlice.ai API and webhooks.
Strong experience with WooCommerce REST API.
Experience in developing and training conversational AI and NLP models.
Ability to build a clean and functional web-based dashboard.
Hosting: The client will provide a Virtual Private Server (VPS) for hosting the bot and the dashboard.
prefferred llm: deep seek
Project Overview
The goal of this project is to develop an intelligent, conversational AI sales agent. This bot will integrate with our existing customer communication platform, MyAlice.ai, and our e-commerce platform, WooCommerce. The bot's primary functions are to increase sales, improve customer support, and provide a personalized experience for our customers across various channels like Facebook, Instagram, and WhatsApp.
Core Features & Integrations
MyAlice.ai Integration: The bot must fully integrate with MyAlice.ai, utilizing its API and webhooks to manage conversations. It should be able to recognize the communication channel and tailor its responses accordingly.
WooCommerce Integration: The bot needs to connect to our WooCommerce store to access customer data, order history, and product information. This will allow it to personalize interactions and manage orders.
Admin Dashboard: A user-friendly dashboard is required to monitor the bot's performance and manage its knowledge. The dashboard should display key metrics and features such as:
Conversation logs
Sales generated by the bot
Frequently asked questions
Unanswered Questions Log: A critical feature where the bot lists questions it couldn't answer, with a simple interface for us to provide the correct response for it to learn.
Handover Protocol Logs: Reports on when and why conversations were transferred to a human agent.
Data Source Management: A view of the websites and documents the bot is using for its knowledge base.
Bot Persona & Language
Personality: The bot should have a friendly, helpful, and professional tone. It should be patient and clear in its communication, guiding users effectively without being overly robotic.
Primary Language: The bot must communicate fluently in Spanish. All responses and conversational flows should be designed for a Spanish-speaking audience.
Use Cases & Required Functionality
1. Campaign-Specific Conversations
The bot must be able to identify if a customer is interacting as part of a specific marketing campaign, using the information provided by MyAlice.ai.
It needs to deliver tailored responses, promotions, and product recommendations based on the campaign's objectives.
2. Data Management & Knowledge Base
Data Sourcing: The bot's knowledge base will be built from various sources, including our company websites (FAQs, product pages) and PDF documents (catalogs, manuals).
Learning New Questions: When the bot encounters an unknown question, it must be logged in the admin dashboard for manual input and training.
3. Customer Scenarios & Interaction Flows
New Customers: Guide them based on their entry point (campaign or organic), ask clarifying questions, and offer relevant product suggestions, including cross-sells.
Past Customers: Access WooCommerce history to offer repeat purchases and suggest new products. It must be able to create a new order and send a payment link directly in the chat.
Current Customers (Post-Purchase): Retrieve and send real-time order status and tracking information from WooCommerce via WhatsApp.
Technical & Project Logistics
Technical Requirements:
Proficiency with MyAlice.ai API and webhooks.
Strong experience with WooCommerce REST API.
Experience in developing and training conversational AI and NLP models.
Ability to build a clean and functional web-based dashboard.
Hosting: The client will provide a Virtual Private Server (VPS) for hosting the bot and the dashboard.
prefferred llm: deep seek