AI-Powered Customer Service Automation
Budget: $250 – $750 CAD
I’m ready to streamline how we handle incoming questions and need a partner who can build an AI layer that automatically responds to customer inquiries across our main support channels (live-chat, email and, eventually, socials).
The job covers:
• Designing the conversational flow and intent detection so common questions are answered instantly and accurately.
• Training, testing and refining the model on our existing FAQ, knowledge-base articles and historical ticket data.
• Integrating the finished bot with our current help-desk stack through API/webhook calls, then monitoring live performance to keep response quality high.
Please show past work where you deployed similar customer-service automations—links, screenshots or live demos are ideal. I’m especially interested in seeing measurable impact (response times, CSAT improvements, ticket deflection, etc.). Once I review relevant examples we can discuss timelines, data access and any compliance considerations before kicking off.
The job covers:
• Designing the conversational flow and intent detection so common questions are answered instantly and accurately.
• Training, testing and refining the model on our existing FAQ, knowledge-base articles and historical ticket data.
• Integrating the finished bot with our current help-desk stack through API/webhook calls, then monitoring live performance to keep response quality high.
Please show past work where you deployed similar customer-service automations—links, screenshots or live demos are ideal. I’m especially interested in seeing measurable impact (response times, CSAT improvements, ticket deflection, etc.). Once I review relevant examples we can discuss timelines, data access and any compliance considerations before kicking off.