AI Officer for Support Automation
Budget: $15 – $25 USD
I need a fractional AI officer who can step in and own the automation of my customer-support responses across email, live chat, and social media. My inboxes are filling up faster than my team can keep up, so the first priority is to design and deploy an end-to-end solution that reads incoming messages, drafts context-aware replies, and routes only the edge-cases to a human.
You’ll decide whether we lean on an off-the-shelf platform such as Zendesk’s AI, Intercom Fin, or a custom GPT-powered stack—what matters is that it plugs cleanly into Gmail, our website chat widget, and Facebook/Instagram messaging. I’ll provide our existing macros, FAQ articles, and tone-of-voice guidelines; you’ll translate them into prompts, intents, and fallback flows.
I expect measurable impact, so please structure the rollout in short sprints with clear metrics like first-response time, deflection rate, and CSAT.
Key deliverables
• Functional prototype covering the top 30 ticket types
• Integration with email, live chat, and social channels via API or native connectors
• Internal dashboard or reports highlighting performance and escalations
• Playbook for my support agents on when and how to intervene
Acceptance criteria: at least 85 % of routine queries answered autonomously within the first month, with no dip in customer satisfaction.
If you’ve previously trained chatbots, built NLP pipelines, or wrangled help-desk APIs, that’s exactly the experience I need. Let’s automate the busywork so my team can focus on high-value conversations.
You’ll decide whether we lean on an off-the-shelf platform such as Zendesk’s AI, Intercom Fin, or a custom GPT-powered stack—what matters is that it plugs cleanly into Gmail, our website chat widget, and Facebook/Instagram messaging. I’ll provide our existing macros, FAQ articles, and tone-of-voice guidelines; you’ll translate them into prompts, intents, and fallback flows.
I expect measurable impact, so please structure the rollout in short sprints with clear metrics like first-response time, deflection rate, and CSAT.
Key deliverables
• Functional prototype covering the top 30 ticket types
• Integration with email, live chat, and social channels via API or native connectors
• Internal dashboard or reports highlighting performance and escalations
• Playbook for my support agents on when and how to intervene
Acceptance criteria: at least 85 % of routine queries answered autonomously within the first month, with no dip in customer satisfaction.
If you’ve previously trained chatbots, built NLP pipelines, or wrangled help-desk APIs, that’s exactly the experience I need. Let’s automate the busywork so my team can focus on high-value conversations.