AI Multichannel Customer Support Assistant

I want to deploy an AI-driven assistant that can take over the bulk of our customer-support load across every channel our users rely on—phone, live chat, and email. The system must recognise common account-related questions (new log-ins, password resets, billing details, profile updates) as well as diagnose and walk users through technical trouble with our product.

On the voice side it should answer inbound calls, detect intent quickly, and either resolve the issue conversationally or transfer to a human with a concise summary. For chat and email, the same knowledge base and conversational logic should power fast, consistent responses, escalating only when the query falls outside account inquiries or tech troubleshooting.

I am open to frameworks such as Dialogflow, Amazon Connect, Twilio Voice, Rasa, or a custom GPT-powered stack—whatever lets us get an accurate, natural-sounding interaction while keeping hand-off and analytics simple. Please include:
• A working proof-of-concept handling all three channels
• Clearly documented intent/utterance training data
• Integration notes or code snippets for our developers to plug into our existing CRM

If you have prior experience designing conversational flows, training language models, and wiring them into telephony or chat APIs, let’s talk through your approach and timeline.