Multichannel Customer Service AI Chatbot
Budget: $250 – $750 USD
I am ready to automate my entire customer-service workflow with an AI-powered chatbot that can handle Answering FAQs, Ticket routing, and Live chat support. The bot must work seamlessly across my website, social media pages, and popular messaging apps so customers receive the same fast, friendly help wherever they reach out.
What I need
• Conversational flows planned around our current FAQ and support scripts, including smart escalation to human agents for complex cases.
• Integration with the site (JavaScript snippet or API), Facebook/Instagram/Twitter social channels, plus messaging platforms such as WhatsApp, Telegram, or Messenger.
• Automated ticket routing into our existing help-desk system, tagging each request with intent, urgency, and customer details.
• A simple dashboard where my team can update answers, monitor conversation analytics, and train new intents without coding.
• Clear, well-commented code or no-code configs plus step-by-step deployment instructions.
Acceptance criteria
1. A user can ask a common question on any channel and receive an accurate, branded reply within two seconds.
2. Issues the bot cannot solve are handed off with full chat history to the right support queue.
3. I can edit responses and view real-time metrics (volume, CSAT, deflection rate).
4. All integrations pass a live demo and are documented so we can redeploy in one click.
Feel free to build with Dialogflow, Rasa, BotPress, or a GPT-based stack—whichever you believe best meets the goals above. I value clean architecture, maintainability, and quick response times. Show me examples of similar multichannel bots you have shipped, outline your approach, and let’s get started.
What I need
• Conversational flows planned around our current FAQ and support scripts, including smart escalation to human agents for complex cases.
• Integration with the site (JavaScript snippet or API), Facebook/Instagram/Twitter social channels, plus messaging platforms such as WhatsApp, Telegram, or Messenger.
• Automated ticket routing into our existing help-desk system, tagging each request with intent, urgency, and customer details.
• A simple dashboard where my team can update answers, monitor conversation analytics, and train new intents without coding.
• Clear, well-commented code or no-code configs plus step-by-step deployment instructions.
Acceptance criteria
1. A user can ask a common question on any channel and receive an accurate, branded reply within two seconds.
2. Issues the bot cannot solve are handed off with full chat history to the right support queue.
3. I can edit responses and view real-time metrics (volume, CSAT, deflection rate).
4. All integrations pass a live demo and are documented so we can redeploy in one click.
Feel free to build with Dialogflow, Rasa, BotPress, or a GPT-based stack—whichever you believe best meets the goals above. I value clean architecture, maintainability, and quick response times. Show me examples of similar multichannel bots you have shipped, outline your approach, and let’s get started.