Multi-Platform Voice AI Support Agent
Budget: ₹37,500 – ₹75,000 INR
A single conversational interface will soon handle all of our first-line customer support, and it has to feel natural whether someone is speaking through a browser, our mobile app, or a smart device tied to Zoho, Zapier, or WordPress. The core skills I need built into the agent are:
• Customer-support dialogue with voice input/output
• Scheduling & reminders tied to user calendars
• Fast information lookup from our existing knowledge base and external APIs
• Home-automation style commands routed through our third-party integrations
The voice layer should recognise intent, manage context over multi-turn conversations, and reply with clear, human-sounding TTS. Latency must be low enough for real-time hand-off if a live agent is required.
Deliverables will be:
1. A working prototype running on Web and iOS/Android (native or React Native wrapper is fine)
2. Integration hooks for Zoho CRM, Zapier workflows, and WordPress sites
3. Well-documented dialogue flow and training data
4. Deployment guide and hand-off session
Hand-coded solutions, Dialogflow CX, Rasa, or similar frameworks are all acceptable so long as the final agent meets the points above and can be self-hosted or ported later without vendor lock-in.
• Customer-support dialogue with voice input/output
• Scheduling & reminders tied to user calendars
• Fast information lookup from our existing knowledge base and external APIs
• Home-automation style commands routed through our third-party integrations
The voice layer should recognise intent, manage context over multi-turn conversations, and reply with clear, human-sounding TTS. Latency must be low enough for real-time hand-off if a live agent is required.
Deliverables will be:
1. A working prototype running on Web and iOS/Android (native or React Native wrapper is fine)
2. Integration hooks for Zoho CRM, Zapier workflows, and WordPress sites
3. Well-documented dialogue flow and training data
4. Deployment guide and hand-off session
Hand-coded solutions, Dialogflow CX, Rasa, or similar frameworks are all acceptable so long as the final agent meets the points above and can be self-hosted or ported later without vendor lock-in.