AI Live Chat Support Assistant
Budget: ₹12,500 – ₹37,500 INR
I’m putting together an agentic AI that will run our website’s live-chat desk end-to-end. Its single focus is customer support, so the conversations must feel fast, helpful and on-brand at all times.
Here’s what I need it to do:
• Automated responses – detect intent, pull the correct FAQ or order data from our APIs and reply in real time.
• Live-agent handoff – the moment confidence drops below a threshold or a user asks for a human, the chat should transfer (with full context) to our support queue.
• Multilingual support – start with English, Spanish and French, but leave the language layer modular so we can add more later.
Build it for the live-chat channel only; email or social media handling isn’t required right now. You’re free to choose the underlying stack—Dialogflow, Rasa, GPT-powered backend, or another framework you trust—so long as it meets the three feature goals above and can be embedded in our existing JavaScript chat widget.
Deliverables
1. Working AI chat agent deployed to our staging site.
2. Source code and training data.
3. Clear handoff workflow integrated with our help-desk platform.
4. Setup/documentation that lets my team retrain intents or add languages without touching code.
If this scope is clear and you’ve shipped something similar before, let’s talk timelines and milestones.
Here’s what I need it to do:
• Automated responses – detect intent, pull the correct FAQ or order data from our APIs and reply in real time.
• Live-agent handoff – the moment confidence drops below a threshold or a user asks for a human, the chat should transfer (with full context) to our support queue.
• Multilingual support – start with English, Spanish and French, but leave the language layer modular so we can add more later.
Build it for the live-chat channel only; email or social media handling isn’t required right now. You’re free to choose the underlying stack—Dialogflow, Rasa, GPT-powered backend, or another framework you trust—so long as it meets the three feature goals above and can be embedded in our existing JavaScript chat widget.
Deliverables
1. Working AI chat agent deployed to our staging site.
2. Source code and training data.
3. Clear handoff workflow integrated with our help-desk platform.
4. Setup/documentation that lets my team retrain intents or add languages without touching code.
If this scope is clear and you’ve shipped something similar before, let’s talk timelines and milestones.