Live Chat Booking AI Agent what'sup

Job ID: 39875917

Budget: $10 – $30 USD

I will hire the right candidate Urgently! APPLY if you are able to start now
WhatsApp AI Agent for Customer Communication Automation

I want to build and integrate an AI-powered WhatsApp agent that acts like a smart, always-available assistant for our ticket booking services. The goal is to ensure every customer receives instant, natural, and accurate responses — from their first inquiry to final confirmation — without needing a human operator.

What the AI Agent Should Do

• Welcome customers automatically when they message us on WhatsApp and collect basic details such as name, service type, and preferred date/time.
• Guide users through the booking process, showing available tickets or slots in real time and confirming reservations.
• Integrate with our database and booking system via APIs to update or fetch live availability instantly.
• Store conversation data (such as preferences, previous chats, and booking details) for future personalization.
• Escalate chats to a human agent automatically whenever the bot detects a complex query or customer request.

Technical Overview

I will build this automation using n8n for the workflow setup — connecting WhatsApp Business API, OpenAI, and our internal database. The system will handle message flow, API calls, and memory storage for personalized conversations.

The AI agent will communicate naturally using OpenAI’s conversational intelligence, allowing for smart context handling and realistic interactions.

Deliverables

Complete automation workflow (n8n setup connecting WhatsApp API, OpenAI, and booking database).

Deployed and tested AI WhatsApp agent, ready to handle customer conversations in real time.

Step-by-step documentation for setup and maintenance.

Demo video showing a user completing a full booking or inquiry through WhatsApp.

Acceptance Criteria

A first-time user should be able to start a conversation, check availability, and confirm a booking within three minutes, with all updates synced instantly to our booking dashboard.