AI Guest Messaging Integration
Budget: $250 – $750 USD
I run a professional short-term rental property management company (40+ properties across Mexico), and I am looking to build an AI-powered messaging system to automate guest communication.
The goal is to create a smart system that can:
• Automatically classify incoming guest messages
• Auto-respond to “safe” inquiries (WiFi, check-in instructions, address, house rules, etc.)
• Generate draft responses for sensitive topics (complaints, maintenance issues, refund requests)
• Escalate urgent or high-risk situations to a human
• Work in multiple languages (primarily English & Spanish)
• Avoid hallucinating or inventing amenities
• Follow structured playbooks per property
This system must be reliable and professional-grade, not a simple chatbot.
Preferred Integration
We currently use Avantio PMS to manage listings and centralize messages (Airbnb, Booking.com, etc.).
Our preferred approach is:
• Integrate through Avantio API / webhooks
• Automatically process incoming messages
• Send responses back via Avantio
However:
I am not fully sure whether my Avantio plan includes API access and webhooks.
Therefore, I am open to alternative technical architectures, including:
• Direct integration with Airbnb and Booking.com APIs
• Hybrid approach (Avantio + external automation layer)
• Polling system if webhooks are unavailable
The developer should propose the most stable and scalable solution.
System Requirements
The AI system must:
Classify messages into categories (check-in, WiFi, complaint, refund, emergency, etc.)
Assign a risk level (safe / draft-only / escalate)
Auto-send responses only when confidence is high
Never promise refunds or compensation automatically
Log all actions and decisions
Allow human override when needed
Use a structured knowledge base per property
Be scalable to 50+ properties
Preferred Stack (Open to Suggestions)
• OpenAI API (or similar LLM provider)
• Automation layer (Make, Zapier, custom backend, etc.)
• Google Sheets / Airtable / database for property knowledge base
• Webhooks preferred over scraping
The developer should recommend architecture.
Important
This is NOT a generic chatbot project.
I need:
• A controlled AI system with guardrails
• Clear escalation logic
• Logging and transparency
• A production-ready solution
Experience in:
• Vacation rental automation
• Airbnb / Booking.com API
• PMS integrations
• LLM-based automation systems
is strongly preferred.
Deliverables
• Technical architecture plan
• Full implementation
• Documentation
• Testing phase
• Deployment
• Optional: maintenance support
The goal is to create a smart system that can:
• Automatically classify incoming guest messages
• Auto-respond to “safe” inquiries (WiFi, check-in instructions, address, house rules, etc.)
• Generate draft responses for sensitive topics (complaints, maintenance issues, refund requests)
• Escalate urgent or high-risk situations to a human
• Work in multiple languages (primarily English & Spanish)
• Avoid hallucinating or inventing amenities
• Follow structured playbooks per property
This system must be reliable and professional-grade, not a simple chatbot.
Preferred Integration
We currently use Avantio PMS to manage listings and centralize messages (Airbnb, Booking.com, etc.).
Our preferred approach is:
• Integrate through Avantio API / webhooks
• Automatically process incoming messages
• Send responses back via Avantio
However:
I am not fully sure whether my Avantio plan includes API access and webhooks.
Therefore, I am open to alternative technical architectures, including:
• Direct integration with Airbnb and Booking.com APIs
• Hybrid approach (Avantio + external automation layer)
• Polling system if webhooks are unavailable
The developer should propose the most stable and scalable solution.
System Requirements
The AI system must:
Classify messages into categories (check-in, WiFi, complaint, refund, emergency, etc.)
Assign a risk level (safe / draft-only / escalate)
Auto-send responses only when confidence is high
Never promise refunds or compensation automatically
Log all actions and decisions
Allow human override when needed
Use a structured knowledge base per property
Be scalable to 50+ properties
Preferred Stack (Open to Suggestions)
• OpenAI API (or similar LLM provider)
• Automation layer (Make, Zapier, custom backend, etc.)
• Google Sheets / Airtable / database for property knowledge base
• Webhooks preferred over scraping
The developer should recommend architecture.
Important
This is NOT a generic chatbot project.
I need:
• A controlled AI system with guardrails
• Clear escalation logic
• Logging and transparency
• A production-ready solution
Experience in:
• Vacation rental automation
• Airbnb / Booking.com API
• PMS integrations
• LLM-based automation systems
is strongly preferred.
Deliverables
• Technical architecture plan
• Full implementation
• Documentation
• Testing phase
• Deployment
• Optional: maintenance support