AI Expert for Helpdesk Bot Refinement

Overview
We’re looking for an AI expert to help us design and refine a Helpdesk Bot using a Retrieval-Augmented Generation (RAG) approach. The bot should provide natural, accurate answers based on uploaded and internal data. Our platform uses Angular and Laravel, so experience with this stack is beneficial. You must be available to communicate with our developer via phone, WhatsApp, or TeamViewer.

We already have a working bot powered by Gemini LLM, but the responses are inconsistent. At times it defaults to “I’m not sure, let me connect you with a human” without attempting a thorough answer. We want to significantly improve response quality and introduce richer guidance, including screenshots or dynamically generated visuals when appropriate.

Responsibilities

Recommend optimal architecture, models, embeddings, and vector database options

Improve and guide our current bot to deliver more accurate, natural responses

Build or refine a RAG prototype for data upload, retrieval, and Q&A

Integrate functionality into our Angular front end and Laravel backend

Enable the bot to display screenshots, images, or short instructional clips when helpful

guide us in generating screenshots or visual steps on the fly after learning our application workflow

Preferred Skills

Strong experience with RAG pipelines, vector databases, and LLM tuning

Familiarity with multimodal AI (text + images)

Ability to create or guide demonstration clips or step-by-step visuals

To Apply
Please provide:

Examples of similar AI or RAG projects

A brief outline of how you would approach improving our bot

Your hourly rate or project-based pricing