Enhance AI Assistant's Call Management
Budget: $30 – $250 USD
Make the AI act as an assistant in the start of the call it asks hey what do you need help with then transfers only if it cant handle a task within it limits liek cancellations rescheduleign a current option etc Make the AI act as an assistant in the start of the call it asks hey what do you need help with then transfers only if it cant handle a task within it limits liek cancellations rescheduleign a current option etc ust been testing the ai recently and came across an issue with this particular business model, As we don’t have access to the booking system, When a caller is calling regarding a change to their booking, The Ai cannot deal with these situations.
So would there be a possibility in this case when there is calls regarding changes to booking we would be able to input a transfer to the phones for staff to pick up so the staff can deal with these issues, So the issues are being dealt with rather than the ai suggesting it can’t do it and the problem not being resolved,
Would just need to be an option when the caller suggest their reason for calling when the ai can’t deal with the caller it gets dialled over to the business’s phones for a human to answer and then further resolve the issue at hand?
So would there be a possibility in this case when there is calls regarding changes to booking we would be able to input a transfer to the phones for staff to pick up so the staff can deal with these issues, So the issues are being dealt with rather than the ai suggesting it can’t do it and the problem not being resolved,
Would just need to be an option when the caller suggest their reason for calling when the ai can’t deal with the caller it gets dialled over to the business’s phones for a human to answer and then further resolve the issue at hand?