Dental Clinic AI Voice Assistant
Budget: $10 – $30 USD
I run a busy dental practice and want the phone line answered around the clock by an AI voice assistant that sounds natural, friendly and professional. The agent must:
• Hold real-time conversations in English, handling new-patient, follow-up and emergency bookings.
• Create, reschedule or cancel appointments directly in our clinic management system through its API, logging every change with a clear audit trail.
• Answer routine questions about treatment details, our opening hours, and accepted insurance or payment options, drawing on a knowledge base we will supply.
• Trigger automated SMS or email reminders and confirmations whenever an appointment is added or modified.
• Remain available 24/7, automatically escalating the call to a live staff member if it cannot resolve the request after a configurable number of retries.
Acceptance criteria
– Caller can complete any of the above tasks without human intervention and hear a human-like voice with <1 s response latency.
– All actions appear instantly and accurately inside our practice-management calendar.
– Transcripts of every call are stored and searchable.
– HIPAA-compliant handling of any patient data exchanged during the call.
Feel free to build with Dialogflow, Amazon Lex, Twilio Voice, or another stack—what matters is seamless integration, reliability and ease of future upgrades. I will provide API documentation, call flow diagrams and sample FAQs during kickoff; you will deliver the fully deployed voice agent, source code, and a short hand-over guide so my team can tweak intents and prompts when needed.
• Hold real-time conversations in English, handling new-patient, follow-up and emergency bookings.
• Create, reschedule or cancel appointments directly in our clinic management system through its API, logging every change with a clear audit trail.
• Answer routine questions about treatment details, our opening hours, and accepted insurance or payment options, drawing on a knowledge base we will supply.
• Trigger automated SMS or email reminders and confirmations whenever an appointment is added or modified.
• Remain available 24/7, automatically escalating the call to a live staff member if it cannot resolve the request after a configurable number of retries.
Acceptance criteria
– Caller can complete any of the above tasks without human intervention and hear a human-like voice with <1 s response latency.
– All actions appear instantly and accurately inside our practice-management calendar.
– Transcripts of every call are stored and searchable.
– HIPAA-compliant handling of any patient data exchanged during the call.
Feel free to build with Dialogflow, Amazon Lex, Twilio Voice, or another stack—what matters is seamless integration, reliability and ease of future upgrades. I will provide API documentation, call flow diagrams and sample FAQs during kickoff; you will deliver the fully deployed voice agent, source code, and a short hand-over guide so my team can tweak intents and prompts when needed.