AI Customer Service Automation Build
Budget: $250 – $750 USD
I need an AI-driven workflow that reliably handles our day-to-day customer support so my human agents can focus on edge cases. The system must:
• Respond to incoming inquiries in real time
• Process and triage complaints so they reach the right person with full context
• Supply accurate product information drawn from our current knowledge base
It will face two main categories of questions—general “how do I…?” queries and technical support issues—so natural-language understanding, intent detection, and a smooth fallback to live agents are critical.
I’m flexible on the underlying stack as long as it integrates with our existing help-desk software (Zendesk/Freshdesk via API) and can be retrained as our product evolves. Please include in your bid a brief outline of your proposed architecture, any off-the-shelf large-language-model or RPA tools you intend to leverage, and a timeline for a working proof of concept followed by production rollout.
Acceptance criteria will be a deployed bot that answers at least 80 % of test tickets correctly, hands off unresolved issues gracefully, and provides analytics on conversation outcomes.
• Respond to incoming inquiries in real time
• Process and triage complaints so they reach the right person with full context
• Supply accurate product information drawn from our current knowledge base
It will face two main categories of questions—general “how do I…?” queries and technical support issues—so natural-language understanding, intent detection, and a smooth fallback to live agents are critical.
I’m flexible on the underlying stack as long as it integrates with our existing help-desk software (Zendesk/Freshdesk via API) and can be retrained as our product evolves. Please include in your bid a brief outline of your proposed architecture, any off-the-shelf large-language-model or RPA tools you intend to leverage, and a timeline for a working proof of concept followed by production rollout.
Acceptance criteria will be a deployed bot that answers at least 80 % of test tickets correctly, hands off unresolved issues gracefully, and provides analytics on conversation outcomes.