Customer Chat Response Setup

I run an online business and need someone who can take over the full customer-service chat flow. The focus is pure Layanan Pelanggan: greeting visitors, answering simple questions, routing complex issues to me, and making sure no message goes unanswered.

A non-negotiable requirement is Balasan Otomatis. I already have a basic live-chat widget; what I lack is the smart auto-reply layer and a clear playbook for handling conversations that move beyond the canned answers. If you prefer specific tools—ManyChat, Tidio, Freshchat, or even a custom script—feel free to suggest what suits the job best as long as it can be embedded quickly on my site and synced to my phone.

I will provide the typical FAQs, tone guidelines, and response deadlines. You will refine those into structured auto-replies, configure the system, test it end-to-end, and show me how to monitor daily chats in under ten minutes.

Deliverables:
• Auto-reply flows mapped, written, and entered into the platform
• Live chat widget updated and connected to the new flows
• Short hand-off document or screen-share walkthrough so I can tweak replies myself

I’m ready to start as soon as I find the right fit who understands Indonesian customer expectations and can move fast without compromising clarity.