AI Call Center Tender Partnership
Budget: $20,000 – $50,000 USD
I am preparing a multi-year tender that requires a full AI-powered contact-centre solution, and I need a specialist who can stay involved from proposal through day-to-day operation. The platform must seamlessly cover customer support, outbound and inbound sales conversations, and first-line technical troubleshooting, all orchestrated through both chatbot and voice channels.
The work begins with shaping a convincing technical approach for the bid, then moves into implementation and continuous optimisation once the contract is awarded. That means architecting the workflow logic, training and refining natural-language models, configuring voice bots, integrating with our CRM and ticketing stack, and setting up live dashboards for performance analytics. Experience with tools like Twilio, Amazon Connect, Dialogflow or similar cloud contact-centre frameworks will be invaluable, but I am open to the stack you know best as long as it meets enterprise compliance and scalability standards.
Deliverables (phase-gated)
• Solution architecture deck aligned to the tender’s specification
• Clickable or live demo proving support, sales and tech-help journeys
• Detailed project plan with resource and timeline estimates
• Production deployment, integration with our CRM via API, and knowledge-transfer documentation
• Ongoing tuning—intent accuracy, call-flow optimisation, reporting enhancements
Acceptance criteria
• Prototype must pass predefined support, sales and troubleshooting scripts
• ≥ 85 % intent recognition accuracy on our validation set
• Real-time metrics visible in a dashboard shared with stakeholders
• Zero-downtime handover to our in-house team at each milestone
The tender process will run for several months, with implementation expected to span 18-24 months, so consistent availability and a collaborative mindset are critical. If you have a track record of building AI contact-centre solutions that deliver measurable customer-experience gains, I’m ready to review your approach and previous wins.
The work begins with shaping a convincing technical approach for the bid, then moves into implementation and continuous optimisation once the contract is awarded. That means architecting the workflow logic, training and refining natural-language models, configuring voice bots, integrating with our CRM and ticketing stack, and setting up live dashboards for performance analytics. Experience with tools like Twilio, Amazon Connect, Dialogflow or similar cloud contact-centre frameworks will be invaluable, but I am open to the stack you know best as long as it meets enterprise compliance and scalability standards.
Deliverables (phase-gated)
• Solution architecture deck aligned to the tender’s specification
• Clickable or live demo proving support, sales and tech-help journeys
• Detailed project plan with resource and timeline estimates
• Production deployment, integration with our CRM via API, and knowledge-transfer documentation
• Ongoing tuning—intent accuracy, call-flow optimisation, reporting enhancements
Acceptance criteria
• Prototype must pass predefined support, sales and troubleshooting scripts
• ≥ 85 % intent recognition accuracy on our validation set
• Real-time metrics visible in a dashboard shared with stakeholders
• Zero-downtime handover to our in-house team at each milestone
The tender process will run for several months, with implementation expected to span 18-24 months, so consistent availability and a collaborative mindset are critical. If you have a track record of building AI contact-centre solutions that deliver measurable customer-experience gains, I’m ready to review your approach and previous wins.