AI Automation for Marine Service Coordination
Budget: $250 – $750 SGD
AI Agent Project: Service & Spares Coordinator Automation
(RFQ → Quote → PO → Execution/Delivery → Documentation → LinkedIn)
1. Project Objective
Develop an AI-driven Service & Spares Coordination Agent that manages complete enquiry handling for:
• Marine Service Attendance (engineers, repairs, troubleshooting)
• Marine Spare Parts Supply (procurement, freight, delivery)
The agent will automate supplier coordination, quotation, order confirmation, execution tracking, documentation upload, and completion updates — while maintaining human approval control at critical stages.
⸻
2. Scope of Work (End-to-End AI Responsibilities)
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A. Enquiry Intake & Job Case Creation
Trigger: Customer email received in mailbox
AI actions:
• Classify enquiry type:
•Service Attendance
•Spares Supply
•Combined (Service + Spares)
• Extract key fields:
• Customer name
• Vessel name + IMO
• Location (Singapore anchorage / PSA / Jurong / Overseas)
• Scope of work or Part requirement
• Urgency & deadline
• Attachments (photos, drawings, part list)
• Create Job Code in customised software
• Assign case owner (Service Coordinator)
Status: NEW – Under Review
⸻
B. Decision Branch: Service vs Spares Workflow
If enquiry = Service → Service Vendor Workflow
If enquiry = Spares → Supply Vendor + Logistics Workflow
If both → Run parallel workflows
Module
Purpose
Email Intake Agent
Enquiry classification + job creation
Service Vendor Engine
Service RFQ + attendance coordination
Spares Procurement Engine
Part sourcing + supplier quotes
Logistics Costing Engine
Freight + delivery planning
Quote Builder
Margin-based customer quotation
PO Compliance Gate
PO number + billing validation
Execution Tracker
Attendance/delivery monitoring
Document Manager
Upload service reports, invoices, PO
Marketing Draft Agent
LinkedIn completion post
8. Key Screens in Customised Software
1. Inbox Intake (Service/Spares toggle)
2. Job Case Dashboard
3. Service RFQ Tracker
4. Spares RFQ + Part Details
5. Quote Comparison (Service vs Supply)
6. Logistics & Freight Charges Screen
7. Customer Quote Generator
8. PO & Billing Upload
9. Supplier PO Placement
10. Execution & Delivery Tracker
11. Completion Docs Upload
12. Vendor Invoice Upload
13. LinkedIn Post Draft Screen
⸻
9. KPIs for Service + Spares Agent
• Quote issued within 6 hours
• Supplier response rate
• Discount achieved
• On-time service attendance
• On-time spares delivery
• Documentation completion %
• Variation approvals properly logged
• LinkedIn posts created for completed jobs
⸻
Final Outcome
This AI Agent will allow Shinpo to handle both:
• Marine Service Jobs (engineers onboard)
• Marine Spares Supply Jobs (procurement + delivery)
with full coordination, compliance, speed, and recordkeeping inside your customised software.
(RFQ → Quote → PO → Execution/Delivery → Documentation → LinkedIn)
1. Project Objective
Develop an AI-driven Service & Spares Coordination Agent that manages complete enquiry handling for:
• Marine Service Attendance (engineers, repairs, troubleshooting)
• Marine Spare Parts Supply (procurement, freight, delivery)
The agent will automate supplier coordination, quotation, order confirmation, execution tracking, documentation upload, and completion updates — while maintaining human approval control at critical stages.
⸻
2. Scope of Work (End-to-End AI Responsibilities)
⸻
A. Enquiry Intake & Job Case Creation
Trigger: Customer email received in mailbox
AI actions:
• Classify enquiry type:
•Service Attendance
•Spares Supply
•Combined (Service + Spares)
• Extract key fields:
• Customer name
• Vessel name + IMO
• Location (Singapore anchorage / PSA / Jurong / Overseas)
• Scope of work or Part requirement
• Urgency & deadline
• Attachments (photos, drawings, part list)
• Create Job Code in customised software
• Assign case owner (Service Coordinator)
Status: NEW – Under Review
⸻
B. Decision Branch: Service vs Spares Workflow
If enquiry = Service → Service Vendor Workflow
If enquiry = Spares → Supply Vendor + Logistics Workflow
If both → Run parallel workflows
Module
Purpose
Email Intake Agent
Enquiry classification + job creation
Service Vendor Engine
Service RFQ + attendance coordination
Spares Procurement Engine
Part sourcing + supplier quotes
Logistics Costing Engine
Freight + delivery planning
Quote Builder
Margin-based customer quotation
PO Compliance Gate
PO number + billing validation
Execution Tracker
Attendance/delivery monitoring
Document Manager
Upload service reports, invoices, PO
Marketing Draft Agent
LinkedIn completion post
8. Key Screens in Customised Software
1. Inbox Intake (Service/Spares toggle)
2. Job Case Dashboard
3. Service RFQ Tracker
4. Spares RFQ + Part Details
5. Quote Comparison (Service vs Supply)
6. Logistics & Freight Charges Screen
7. Customer Quote Generator
8. PO & Billing Upload
9. Supplier PO Placement
10. Execution & Delivery Tracker
11. Completion Docs Upload
12. Vendor Invoice Upload
13. LinkedIn Post Draft Screen
⸻
9. KPIs for Service + Spares Agent
• Quote issued within 6 hours
• Supplier response rate
• Discount achieved
• On-time service attendance
• On-time spares delivery
• Documentation completion %
• Variation approvals properly logged
• LinkedIn posts created for completed jobs
⸻
Final Outcome
This AI Agent will allow Shinpo to handle both:
• Marine Service Jobs (engineers onboard)
• Marine Spares Supply Jobs (procurement + delivery)
with full coordination, compliance, speed, and recordkeeping inside your customised software.