Need a Production-Ready, Multi-Tenant AI Chatbot & AI Agent Omnichannel SaaS Platform
Budget: $6,000 – $8,000 USD
We are looking for a production-ready AI Chatbot & AI Agent omnichannel platform, not custom development from scratch.
The platform should already support live chat, official WhatsApp integration, and omnichannel customer communication, with the ability to be deployed as a scalable multi-tenant SaaS solution.
Our objective is to quickly onboard clients, allow them to connect their communication channels (WhatsApp, website live chat, etc.), and manage all conversations through a single unified inbox.
Core Requirements (Must-Have)
AI Chatbots & AI Agents
Prebuilt AI chatbot and autonomous AI agent capabilities
Support for conversational flows, bot trees, and hybrid AI + rule-based logic
Seamless AI-to-human handover
Omnichannel Communication
Official WhatsApp API integration (preferred)
Customizable website live chat widget
SMS and email support (or clearly defined roadmap)
Unified inbox aggregating all channels
Live Chat & Agent Console
Agent dashboard for managing conversations across all channels
Real-time notifications
Conversation history with full customer context
Team and agent management features
SaaS & Multi-Tenant Architecture
True multi-tenant setup (multiple customer accounts)
Subscription plans and billing support
Easy customer onboarding flow
White-label / rebranding capability (preferred)
Integrations
CRM integrations (Zoho, Salesforce, HubSpot, etc.)
Ticketing systems (Zendesk, Jira, or similar)
E-commerce platforms (Shopify, WooCommerce, WordPress)
API & webhook support for custom integrations
Automation & Workflows
Built-in automation engine or integration with tools like n8n
Automated workflows for:
Customer onboarding
Lead routing
Support ticket creation
Notifications and escalations
Nice-to-Have / Advanced Features
AI Voice Agents
Voice call center integration (Twilio / SIP or similar)
Speech-to-Text & Text-to-Speech
Analytics and reporting dashboards
Cloud-hosted infrastructure (AWS or equivalent)
Plugin or marketplace ecosystem
What We Are NOT Looking For
Full custom development from scratch
Early-stage prototypes or non-production-ready solutions
The platform should already support live chat, official WhatsApp integration, and omnichannel customer communication, with the ability to be deployed as a scalable multi-tenant SaaS solution.
Our objective is to quickly onboard clients, allow them to connect their communication channels (WhatsApp, website live chat, etc.), and manage all conversations through a single unified inbox.
Core Requirements (Must-Have)
AI Chatbots & AI Agents
Prebuilt AI chatbot and autonomous AI agent capabilities
Support for conversational flows, bot trees, and hybrid AI + rule-based logic
Seamless AI-to-human handover
Omnichannel Communication
Official WhatsApp API integration (preferred)
Customizable website live chat widget
SMS and email support (or clearly defined roadmap)
Unified inbox aggregating all channels
Live Chat & Agent Console
Agent dashboard for managing conversations across all channels
Real-time notifications
Conversation history with full customer context
Team and agent management features
SaaS & Multi-Tenant Architecture
True multi-tenant setup (multiple customer accounts)
Subscription plans and billing support
Easy customer onboarding flow
White-label / rebranding capability (preferred)
Integrations
CRM integrations (Zoho, Salesforce, HubSpot, etc.)
Ticketing systems (Zendesk, Jira, or similar)
E-commerce platforms (Shopify, WooCommerce, WordPress)
API & webhook support for custom integrations
Automation & Workflows
Built-in automation engine or integration with tools like n8n
Automated workflows for:
Customer onboarding
Lead routing
Support ticket creation
Notifications and escalations
Nice-to-Have / Advanced Features
AI Voice Agents
Voice call center integration (Twilio / SIP or similar)
Speech-to-Text & Text-to-Speech
Analytics and reporting dashboards
Cloud-hosted infrastructure (AWS or equivalent)
Plugin or marketplace ecosystem
What We Are NOT Looking For
Full custom development from scratch
Early-stage prototypes or non-production-ready solutions
Related categories:
Software Architecture
Software Development
Chatbot
SaaS
AI Chatbot Development
AI Chatbot
AI Development
AI Agents