Multilingual AI Voice Agent for Airlines

I am in need of a highly sophisticated AI Voice and Text Agent tailored for an airlines and travel assistant role. This agent should possess the ability to communicate fluently in English and Arabic, catering to a diverse customer base. The agent's responsibilities will encompass handling various customer inquiries and requests including ticket booking and cancellations, flight status updates, and baggage information.

Key Features:
- Multilingual capabilities (English and Arabic)
- Understanding and reflecting of company policies and strategies
- Consistent representation of the brand voice
- Seamless interaction as a team member
- Proactive approach to uncertain information (offering to check and get back to the customer)

Ideal Skills and Experience:
- Expertise in AI voice technology
- Prior experience in the travel & airline industry is a plus
- Proficient in customer service protocol
- Knowledge of using Arabic language and culture
- Ability to understand and convey company policies accurately
- Excellent representation of brand voice and values