AI Customer Support Automation

I'm looking for experts to develop AI agents to automate our customer support tasks.

The AI agents will need to handle:
- Answering FAQs
- Ticket escalations
- Collecting customer feedback

They should be able to interact across multiple channels:
- Email
- Chat
- Phone

Ideal skills and experience:
- Experience in AI development, specifically in natural language processing
- Familiarity with customer support workflows
- Proficiency in integrating AI with various communication platforms

Please provide examples of previous work and relevant qualifications.