Virtual Assistant for AI Voice Agent Live Call Testing
Budget: $2 – $8 USD
We need a detail-oriented Virtual Assistant to conduct live call testing for our AI voice automation platform. You'll be testing conversational AI interactions across healthcare and real estate scenarios, evaluating tone, logic accuracy, and workflow adherence.
Requirements:
• Independent ability to place/receive calls to US phone numbers (VoIP or mobile)
• Proficiency in Google Workspace (Sheets and Docs)
• Exceptional verbal and written English communication skills
• Ability to complete 5-10 hour testing cycles within 24-hour turnaround
• Strong organizational skills and ability to follow complex instructions
• Critical ear for conversational tone and quality assessment
• Spanish fluency preferred for multilingual testing
• Prior experience in virtual assistance, customer service, or QA testing preferred
Deliverables:
• Execute live inbound/outbound test calls using various customer personas
• Document all findings, bugs, and conversational issues in designated Google Spreadsheet
• Provide subjective feedback on AI tone, empathy, and helpfulness
• Participate in findings review session with technical team
• Complete full testing documentation with precision
This is project-based work with clear milestones: onboarding, test case completion, and findings review. You'll be testing appointment scheduling, property inquiries, and administrative scenarios while verifying the AI follows programmed scripts and logic trees.
Confidentiality agreement required due to proprietary AI workflows. Must have your own Google Workspace access and telephony capability.
About the project: We're helping an AI voice automation company ensure their platform delivers professional, accurate customer experiences across healthcare and real estate industries.
Requirements:
• Independent ability to place/receive calls to US phone numbers (VoIP or mobile)
• Proficiency in Google Workspace (Sheets and Docs)
• Exceptional verbal and written English communication skills
• Ability to complete 5-10 hour testing cycles within 24-hour turnaround
• Strong organizational skills and ability to follow complex instructions
• Critical ear for conversational tone and quality assessment
• Spanish fluency preferred for multilingual testing
• Prior experience in virtual assistance, customer service, or QA testing preferred
Deliverables:
• Execute live inbound/outbound test calls using various customer personas
• Document all findings, bugs, and conversational issues in designated Google Spreadsheet
• Provide subjective feedback on AI tone, empathy, and helpfulness
• Participate in findings review session with technical team
• Complete full testing documentation with precision
This is project-based work with clear milestones: onboarding, test case completion, and findings review. You'll be testing appointment scheduling, property inquiries, and administrative scenarios while verifying the AI follows programmed scripts and logic trees.
Confidentiality agreement required due to proprietary AI workflows. Must have your own Google Workspace access and telephony capability.
About the project: We're helping an AI voice automation company ensure their platform delivers professional, accurate customer experiences across healthcare and real estate industries.