Virtual Assistant for Admin & Support

Daily operations have outpaced my bandwidth, so it’s time to delegate the routine yet critical work that keeps everything running smoothly.

Administrative flow
• Data entry – update CRM records, spreadsheets and order logs with 100 % accuracy.
• Email management – triage a shared inbox that averages 50 messages a day, tag by priority, draft or send final replies when templates exist.
• Document preparation – create and format invoices, reports and simple proposals in Google Docs or Word.

Customer-facing care
• Live-chat support during business hours (Zendesk Chat or similar) with a friendly, solution-oriented tone.
• Email support for follow-ups, order status updates and basic troubleshooting.
• Occasional VoIP phone calls to clarify orders or schedule appointments.

Scheduling & calendar control
Coordinate meetings across multiple time zones, block travel time, send reminders, and update Google Calendar whenever plans shift.

Core tools in play: Google Workspace, Excel/Sheets, HubSpot (or a comparable CRM), Zendesk Chat, and Zoom. Familiarity with any modern VoIP system is a plus.

Turnaround expectations
• Inbox and chat responses within 24 hours (same-day preferred).
• Calendar changes reflected immediately.
• Data entered by close of business each day.

If you thrive on keeping details tidy and customers happy, this role will give you plenty of variety and steady, long-term work.