Virtual Assistant: Email Response Support
Budget: $250 – $750 USD
I’m looking for a reliable virtual assistant who can keep my email accounts active by promptly responding to customer inquiries throughout the day. You’ll log in under my existing Gmail and Outlook profiles, monitor incoming messages, craft clear, courteous replies, and flag anything that needs my direct attention.
Turn-around time is important to me—ideally answers go out within a few business hours so customers always feel heard. I have saved templates and a short brand guide you can reference, but you’ll often need to tailor language slightly to fit each question. Proper grammar, a friendly yet professional tone, and strict confidentiality with account access are non-negotiable.
Success for this role means:
• My inbox stays at zero unread by close of business.
• Customers receive accurate information that reflects our policies.
• Any complex or unusual requests arrive in my “Follow Up” folder with a short note summarising the situation.
If you’re organized, comfortable working independently, and able to start right away, I’d love to hear how you plan to manage the flow and keep response quality high.
Turn-around time is important to me—ideally answers go out within a few business hours so customers always feel heard. I have saved templates and a short brand guide you can reference, but you’ll often need to tailor language slightly to fit each question. Proper grammar, a friendly yet professional tone, and strict confidentiality with account access are non-negotiable.
Success for this role means:
• My inbox stays at zero unread by close of business.
• Customers receive accurate information that reflects our policies.
• Any complex or unusual requests arrive in my “Follow Up” folder with a short note summarising the situation.
If you’re organized, comfortable working independently, and able to start right away, I’d love to hear how you plan to manage the flow and keep response quality high.